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RingCentral Expands Google Integration to Include Native Gmail - RingCentral, Inc. - ContactCenterWorld.com Blog

RingCentral Expands Google Integration to Include Native Gmail

At RingCentral, we are constantly striving to bring people closer together and streamline the way you work. One way we do this is by ensuring that all of your favorite applications work in harmony with your RingCentral cloud communications and collaboration solution. That’s why we’re excited to announce our native integration within Gmail.

What does this mean for Gmail users?

RingCentral for Gmail makes communicating with email easier. Users can transform their Gmail application, whether they are on their desktop, smartphone, or tablet, into a powerful tool that surfaces contextual information within an email. It’s now possible to access and message your contacts within the context of your email conversations, especially remotely.

How does RingCentral for Gmail work?

RingCentral for Gmail is an add-on found in the G Suite Marketplace that improves the user’s experience by intuitively displaying key information within Gmail message threads. Once the add-on is installed, users can see the online/offline status of RingCentral contacts, review recent call history, make outbound calls (requires RingCentral Mobile), and view and send SMS messages—all within an email.

We are excited to strengthen our partnership with Google Cloud by extending our current integration points across the Google Cloud ecosystem. Other current features of RingCentral for Google Cloud include ability to make audio calls from within the Chrome browser, using Google account credentials for Single Sign-on, and even sending faxes from Google Docs. These capabilities, along with RingCentral for Gmail, are designed with the user in mind and to help drive personal as well as organizational productivity.

RingCentral for Gmail is available now for all RingCentral users. Click here to find out more and download the integration.

Source: https://blog.ringcentral.com/blog/2017/10/ringcentral-expands-google-integration-to-include-native-gmail/

Publish Date: October 24, 2017 5:00 AM


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



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