How We Built An Award-Winning Office in Charlotte

Four years ago, RingCentral opened its Charlotte office to better serve East Coast customers and tap into the strong local talent pool. We started small with a team of just three people. In the first three years, we saw a 1,500% increase in headcount and now have over 100 employees in Charlotte.

As someone who has been there from the beginning, it’s been a thrill to experience. When opening a satellite office, the challenge is finding the right balance between the overall corporate culture and the one that emerges when teams work together closely over time. It’s been amazing to see our Charlotte office culture take shape.

The result is a highly collaborative environment in which everyone is willing to help each other and achieve and celebrate success together. We’re extremely proud of the strong culture we’ve built and to be a part of Charlotte’s thriving community. We were recently recognized by the Charlotte Observer as a Top Workplace. This is a direct reflection of the amazing people we have here who come in each day and bring their very best to work.

I’ve been asked our secrets to success in growing a satellite office. While we’re the first to admit we don’t have any magic formula, here are four ingredients that have worked for us in creating a remote office where people thrive.

1. Find great people and let them bring their best. Charlotte has a solid foundation of local talent that’s made finding amazing people easy. The hard part is creating the right environment for them to do great work. That requires cultivating a culture in which collaboration and excellence are at the core.
2. Work closely with the home office any time there is an opportunity to do so. It’s important for satellite employees to feel tethered to the mothership. Whenever people from HQ visit our office, we go out of our way to make them feel at home and get to know their Charlotte teammates.
3. Rely on face-to-face interaction whenever possible. We use RingCentral Meetings for video conferencing, which makes working cross-office feel much more personal and intimate.
4. Unite headquarters with remote offices with technology that delivers a seamless experience. The right cloud communications and collaboration solution, shared across the organization makes it a lot easier to collaborate and get work done efficiently. Enabling teams with a unified app that includes team messaging, meetings, calling is key to a high performing team.

I’m extremely proud of our Charlotte team and all that we have accomplished together in a short period of time. This Best Places to Work recognition is simply a first step. We have ambitions to not just be one of the best places to work but rather the best.  

We’re hiring – come join our fast-growing team in Charlotte and experience the Best Place to Work difference.

Source: https://blog.ringcentral.com/blog/2018/12/ringcentral-charlotte-office-best-place-to-work/

2021 Buyers Guide

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Consilium Software Consilium UniCloud™ UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C... (read more)UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (CCX, UCCE, and PCCE), communications managers (CUCM), voicemail (Unity Connection) and IM & Presence by up to 85% which leads to the faster onboarding process for a new customer. A Self-Care portal within UniCloud™ is effectively managing services specific automation of MACDs (moves, adds, changes and deletes) allowing end-users to perform Day-2 related tasks of their own while reducing the basic operations workload of support teams. Consilium UniCloud™ enables enterprises and service providers to manage and automate the delivery of Cisco-based Unified Communications as a service (UCaaS) and Contact Center as a service (CCaaS) offerings using single, centralized management and easy-to-use administration interface, with role-based access providing granular control over permissions, limiting potentially unauthorized or inadvertent transactions. With its unified portal for UC and contact center provisioning, multi-tenancy and single-pane-of-glass views and tools, UniCloud™ introduces turn-key efficiency in onboarding new customers, provisioning of users, agents, teams, skill groups, and devices, or their migration from non-Cisco platforms to Cisco, and also provides centralized management and monitoring. PH: (+61) 406 501 368 https://consiliuminc.com/product/UniCloud-ucaas-provisioning

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