Four years ago, RingCentral opened its Charlotte office to better serve East Coast customers and tap into the strong local talent pool. We started small with a team of just three people. In the first three years, we saw a 1,500% increase in headcount and now have over 100 employees in Charlotte.
As someone who has been there from the beginning, it’s been a thrill to experience. When opening a satellite office, the challenge is finding the right balance between the overall corporate culture and the one that emerges when teams work together closely over time. It’s been amazing to see our Charlotte office culture take shape.
The result is a highly collaborative environment in which everyone is willing to help each other and achieve and celebrate success together. We’re extremely proud of the strong culture we’ve built and to be a part of Charlotte’s thriving community. We were recently recognized by the Charlotte Observer as a Top Workplace. This is a direct reflection of the amazing people we have here who come in each day and bring their very best to work.
I’ve been asked our secrets to success in growing a satellite office. While we’re the first to admit we don’t have any magic formula, here are four ingredients that have worked for us in creating a remote office where people thrive.
I’m extremely proud of our Charlotte team and all that we have accomplished together in a short period of time. This Best Places to Work recognition is simply a first step. We have ambitions to not just be one of the best places to work but rather the best.
We’re hiring – come join our fast-growing team in Charlotte and experience the Best Place to Work difference.
Publish Date: December 7, 2018
EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.
Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.
Voice to Digital Connect, Agent Guided Workflows
Cielo helps companies improve customer service experiences in the voice channel by connecting them to ai digital journeys that resolve issues.
Voice to Digital Connect works in the IVR and gives mobile customers the option to skip the wait and connect to an ai chatbot that is built to resolve specific low-touch repetitive issues.
Guided workflows automate the many steps agents need to take to resolve a customer issue with AI-powered procedures, all within one agent-guided screen. It integrates directly onto the agent’s desktop with digital applications that create a hybrid voice + digital experience that reduces AHT and improves first-call resolution.
Our Applications support en...
Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
|How We Built An Award-Winning Office in Charlotte||December 7, 2018|
|ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer Engagement||November 14, 2018|
|Three Reasons to Attend ConnectCentral 2018||August 29, 2018|
|Share your story at ConnectCentral 2018: call for presenters and award nominations now open||August 10, 2018|
|Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the Cloud||May 31, 2018|
|RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS Scorecard||May 14, 2018|
|Introducing RingCentral Integrated Collaborative Meetings Solution||March 14, 2018|