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I’m excited to share that RingCentral has been ranked #1 by IHS Markit in the2018 North American Unified Communications as a Service (UCaaS) Scorecard for the second year in a row. RingCentral is lauded for its #1 market share position, accelerated growth, product innovation, and continued momentum with global enterprises.
The IHS Markit annual scorecard evaluates the top U.S.-based UCaaS providers, who are best positioned to succeed long term based on market share, financial stability, market momentum, service development, and support options. According to Diane Myers, Senior Research Director at IHS Markit:
“RingCentral is setting itself apart with progress in global expansion and investments in customer success and professional services. RingCentral’s enhanced capabilities make the company well positioned to meet the evolving business communications and collaboration needs of today’s increasingly global and mobile workforce.”
This recognition is further proof that our strategy is working. Our Collaborative Communications solutions combine mobile-first voice, video, meetings, team messaging, and contact center solutions in a single global platform that can be consumed anywhere, on any device. This enables workers to communicate and collaborate the way they want and ultimately be more productive.
According to a recent global survey conducted by CITE Research, 69 percent of workers waste up to an hour each day navigating between myriad communications apps, amounting to 32 days wasted per year. To counter this app fragmentation, 66 percent of workers said they want a single communications platform that will bring all modes of communications in one unified, intuitive experience. And that’s what we deliver at RingCentral.
The recognition from IHS Markit further adds to our industry accolades from the world’s leading industry analyst organizations, including Gartner, Frost & Sullivan, and Aragon Research.
For additional information, you can find a complimentary copy of the IHS Markit 2018 North American UCaaS Scorecard here.
Branches Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.
2.)
Amtelco
Web Agent Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.
3.)
Big Outsource
Our spectrum of outsourcing services in the various disciplines includes creatives, technical support, and information technology. The non-core side of outsourcing that we offer starts with giving you the ability to hire local talent or a team who will comprise your own back-office support, marketing, sales, and even call center support. Right now, we have a growing number of clients from the United States and Australia.
4.)
Centrical
Centrical Business Continuity & Remote Work Solutions Centrical Solutions Help Sustain Business Continuity, Keep Employees Engaged and Connected During COVID-19 In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to
Keep calm and keep working remotely.
We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:
Reduce anxiety and isolation The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica... (read more)Centrical Solutions Help Sustain Business Continuity, Keep Employees Engaged and Connected During COVID-19 In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to
Keep calm and keep working remotely.
We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:
Reduce anxiety and isolation The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communications that ensures employees don’t just click-through updates, but, read, acknowledge, and apply them. • Send personalized, segmented, and classified updates on any device • Set daily goals with real-time tracking and achievement recognition • Enable real-time, bi-directional, closed-loop communications allowing managers to track voice-of-the-employee, performance issues, and gaps
Adapt to a rapidly changing world Equip and empower your workforce to perform in the volatile business environment we’re all facing. Quickly reskill and transition to new roles demanded by this situation. Shift employee focus to new goals. Enable team leaders to connect and manage with employees anytime, anywhere. • Create fast-track, on-the-job retraining programs • Adjust employee goals and KPIs on the fly • Create short-term challenges and opportunities for rewards
Keep doing what needs to get done Speed-up or transition in-class learning and onboarding to remote digital training and provide employees with continuous visibility on their performance and goals. Centrical comes with all you need during a crisis to minimize business disruption. • Ensure knowledge retention with AI-optimized microlearning • Keep employees on target with real-time performance tracking • Adapt and shorten training plans with personalized, structured or unstructured, mobile-friendly, gamified learning tools
5.)
Cloud IT Services GmbH
Dialfire Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.
You can see the full list of features here:
6.)
Collaborationroom.AI
Collaborationroom.AI Collaborationroom.AI is an Agent Engagement, Productivity, Compliance and Training Solution that enables your supervisor to manage their teams just like they did in a brick-and-mortar facility. This patent pending technology, enables Supervisor to Collaborate with their team in real time while ensuring same level of Compliance they did when they were in a brick-and-mortar
7.)
Consilium Software
Consilium UniAgent™ Mobile As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU... (read more)As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CUMA) or Cisco Extend and Connect (Cisco CUCM feature). Several Organizations Worldwide are using UniAgent Mobile for their Work-from-Agents to effectively manage their Contact Center Operations remotely resulting in Enhanced Customer Experience (CX). In most situations Work-from-Home agents can be Onboarded in less than 24 hours and made fully operational using UniAgent™ Mobile. • WFH alternative to Cisco Finesse Agent Desktop / CTIOS - allow agents to perform work without VPN • Supports Android and iOS Mobile devices • Runs inside Google Chrome or Firefox mobile browser - leverages HTTPS security, browser security and encryption • Agent Call Controls Consult, Transfer and Conference are available for efficient Call Handling • Pair with Cisco Mobile Agent (CCE) or with Cisco Extend & Connect (for CCX) to use PSTN for voice • Cisco outbound Dialer (Progressive, Predictive, Preview and Direct Preview) Modes are supported • Low implementation cost and option to choose from minimum subscription period of 1 month • Seamless integration with CRM and other 3rd party applications • Responsive UI which can run equally well across Mobile phones, Tablets and Desktops. • Supports Post Call Wrap Up Codes/ Scheduled Call Backs
8.)
Dalbar Inc.
CXA iCoach As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.
9.)
Eckoh
CallGuard Remote A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems. CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
10.)
Happitu
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
11.)
MattsenKumar LLC
Virtual Contact Center Solutions Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
12.)
MFE International
Oracle LIVE Experience Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.
13.)
Nuxiba Technologies
CenterWare Maintain your business operation from anywhere, even if your agents are at different locations! Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation. Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support.
Easy setup and usage, request a quote or schedule a live demo today!
14.)
Orion Learning Services Inc.
Learning & Development Learning & Development - For Remote Workers Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
15.)
Vads
VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
16.)
Teckinfo Solutions Pvt. Ltd.
InterDialog UCCS InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
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