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RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS Scorecard - RingCentral, Inc. - ContactCenterWorld.com Blog

RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS Scorecard

I’m excited to share that RingCentral has been ranked #1 by IHS Markit in the 2018 North American Unified Communications as a Service (UCaaS) Scorecard for the second year in a row. RingCentral is lauded for its #1 market share position, accelerated growth, product innovation, and continued momentum with global enterprises.

The IHS Markit annual scorecard evaluates the top U.S.-based UCaaS providers, who are best positioned to succeed long term based on market share, financial stability, market momentum, service development, and support options. According to Diane Myers, Senior Research Director at IHS Markit:

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INVITATION

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RingCentral is setting itself apart with progress in global expansion and investments in customer success and professional services. RingCentral’s enhanced capabilities make the company well positioned to meet the evolving business communications and collaboration needs of today’s increasingly global and mobile workforce.”

This recognition is further proof that our strategy is working. Our Collaborative Communications solutions combine mobile-first voice, video, meetings, team messaging, and contact center solutions in a single global platform that can be consumed anywhere, on any device. This enables workers to communicate and collaborate the way they want and ultimately be more productive.

According to a recent global survey conducted by CITE Research, 69 percent of workers waste up to an hour each day navigating between myriad communications apps, amounting to 32 days wasted per year. To counter this app fragmentation, 66 percent of workers said they want a single communications platform that will bring all modes of communications in one unified, intuitive experience. And that’s what we deliver at RingCentral.

The recognition from IHS Markit further adds to our industry accolades from the world’s leading industry analyst organizations, including Gartner, Frost & Sullivan, and Aragon Research.

For additional information, you can find a complimentary copy of the IHS Markit 2018 North American UCaaS Scorecard here.

Source: https://blog.ringcentral.com/blog/2018/05/ringcentral-ranked-1-ihs-markit-2018-north-american-ucaas-scorecard/

Publish Date: May 14, 2018 5:00 AM


2020 Buyers Guide Inbound Call Handling Services

 
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Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

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Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

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Connect Assist

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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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PH: 07973640527

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Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
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PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

7.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 



View more from RingCentral, Inc.

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How We Built An Award-Winning Office in CharlotteDecember 7, 2018 5:00 AM
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RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS ScorecardMay 14, 2018 5:00 AM
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