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Introducing RingCentral Integrated Collaborative Meetings Solution - RingCentral, Inc. - ContactCenterWorld.com Blog

Introducing RingCentral Integrated Collaborative Meetings Solution

At Enterprise Connect 2018 RingCentral is delivering on its vision of collaborative communications by redefining the RingCentral Meetings experience. RingCentral Meetings is an integrated team messaging, online meetings, video conferencing, screen-sharing, and task management solution. Available stand-alone, the solution can be easily upgraded to the full cloud communications capabilities of RingCentral Office.

With the introduction of RingCentral Meetings, we are addressing a significant market need for an integrated, best-in-class video conferencing and collaboration experience so our customers can connect and collaborate from anywhere and at any time. According to Frost & Sullivan’s recent research, the total video conferencing market is expected to reach $11.7 billion by 2021, with rapid adoption coming from next-generation devices and cloud services that will extend the reach to a broad set of users.

Key end-user features include:

HD video conferencing
Screen sharing
RingCentral Glip team messaging
File sharing and task management
Ability to move easily from team messaging to web meetings

Key IT benefits include:

Replacement for disjointed legacy meeting and messaging systems
Single solution for reduced IT complexity and administrative oversight
Accessible across any desktop and mobile devices
Scalable globally with ability to add the full cloud PBX capabilities of RingCentral Office when needed
RingCentral Room Connector and RingCentral Rooms add-ons

RingCentral Meetings is available in three tiers: Free, Essentials ($14.99/user/month), and Advanced editions ($19.99/user/month). To learn more, click here. To see the solution in action and to start collaborating today, stop by our booth #1907 at Enterprise Connect 2018!

Source: https://blog.ringcentral.com/blog/2018/03/introducing-ringcentral-integrated-collaborative-meetings-solution/

Publish Date: March 14, 2018

2022 Buyers Guide
Get Listed
Help Desk Software

1.)

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.)

Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.)

Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.)

LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.)

Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.)

OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.)

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.

View more from RingCentral, Inc.

Recent Blog Posts:

How We Built An Award-Winning Office in Charlotte	December 7, 2018
ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer Engagement	November 14, 2018
Three Reasons to Attend ConnectCentral 2018	August 29, 2018
Share your story at ConnectCentral 2018: call for presenters and award nominations now open	August 10, 2018
Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the Cloud	May 31, 2018
RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS Scorecard	May 14, 2018
Introducing RingCentral Integrated Collaborative Meetings Solution	March 14, 2018
Explore the Winning Hacks from the ConnectCentral 2017 Hackathon	October 27, 2017
Ensuring the Best Voice Quality for Cloud Communications	October 26, 2017
ConnectCentral 2017 Ends with Focus on Innovation	October 26, 2017