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4 Factors to Consider Before Choosing a VoIP Provider - RingCentral, Inc. - ContactCenterWorld.com Blog

4 Factors to Consider Before Choosing a VoIP Provider

Moving your business from traditional PBX hardware to a VoIP business phone system has many upsides. Additional functionality, easier management, and cost savings are common reasons why many businesses transition to a cloud-based system. VoIP providers vary greatly in the cost and level of service they provide, however. When you’re considering a provider, make sure they offer the features and level of service that your business needs. Here are some of the most important factors to consider as you decide on a VoIP provider.

1) Cost and Features

For many businesses, the potential to save money on telephony costs is a big motivator to consider a VoIP phone system—if not the biggest one. When compared to traditional telephone hardware, a VoIP system can significantly reduce costs. But look carefully at the included features. Some providers may charge extra for features that others include. If your business is entirely domestic, international calling is only going to inflate your costs, for example. When comparing providers, it’s important to know what features your business needs, and what features you can skip.

2) Mobile Apps

A VoIP phone system can offer huge benefits for businesses with remote workers. When sizing up providers, make sure to do an apples-to-apples comparison. Forwarding calls to mobile phones is a standard feature, but do they offer a full-featured mobile app that allows users access Business SMS, faxes, and advanced voicemail? If you need more than simple call forwarding, make sure you choose a VoIP provider that is fully invested in a complete experience for mobile users.

3) Third-party Integrations

Another important aspect to consider is how well a VoIP provider works with other services you already use. Without integration with third-party services, you could spend significant amounts of time migrating or re-creating business data that you already have inside another product. Whether it’s Salesforce, Google G Suite, Dropbox, or another product, make sure that your VoIP provider offers integrations with your other services.

4) Unified Services

Business telephones have evolved from landlines to cloud-based systems. UCaaS is the next stage of that evolution. Instead of engaging multiple providers for different services, businesses can get all of their communication needs met by a single provider in an integrated communications platform. There are many upsides to a unified system, starting with the flexibility to offer the features their employees need, from video conferencing and online meetings to team messaging and collaboration. Unified communications also scale and are much more flexible than traditional phone systems. Rather than relying on specialized technical support to add users or reconfigure existing systems, UCaaS can be configured by existing staff from a computer or mobile device. Managing costs is easier too, with all-in-one pricing from a single vendor.

Transitioning your business to a VoIP phone system offers significant advantages for businesses of all sizes. If you ask the right questions and know what to look for, finding the right plan from the right provider will save money, boost productivity, and expand the capabilities of your phone system.

Source: https://blog.ringcentral.com/blog/2016/12/factors-to-consider-before-choosing-a-voip-provider/

Publish Date: December 22, 2016 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

8.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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