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Make Your Business Phone System Better in 10 Minutes - RingCentral, Inc. - ContactCenterWorld.com Blog

Make Your Business Phone System Better in 10 Minutes

RingCentral’s cloud-based business phone system gives you the features and flexibility to handle all of your business communication. It’s simple to set up, and unlike traditional phone hardware, doesn’t require specialized technical support or training. In fact, the system is designed so that users can handle most of their own account management. Everything is designed to work together, and there’s plenty of ways to customize RingCentral. In less than the time it takes you to read this article, you can make your business phone system even better.

Set up business hours

Everybody needs some downtime. Personalize your hours in your RingCentral account to control how calls are handled when you’re “off the clock.” This is perfect for part-time employees who are only available on certain days, or for making sure that business calls don’t interrupt you at home late at night. Hours can be the same every day, or you can set custom hours for each day of the week.

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Set up your business hours under User Details in your RingCentral account. Then in Call Handling & Forwarding, specify how you want calls handled after hours. Outside of your business hours, callers can be sent directly to voicemail, hear an announcement with no option to leave a voicemail, or be forwarded to another number.

Master voicemail

Voicemail is a great tool for when you can’t get to the phone, but it can also be overwhelming if you receive a lot of calls. RingCentral’s voicemail options can help you handle incoming messages. When you can’t stop to listen to a message—you’re on a call or in a meeting, for example—voicemail preview enables you to read an automatic transcription via email or in RingCentral desktop or mobile apps. It’s a quick way to screen messages and prioritize responses. RingCentral’s voicemail-to-email feature delivers voicemails as email attachments, so you can listen to messages all at once, even if you’re away from your desk. And of course all messages are also available from RingCentral’s desktop and mobile apps for maximum flexibility.

Block telemarketing calls

If your phone is ringing off the hook with repeated calls, log in to your RingCentral account and block unwanted calls. Call blocking is flexible, allowing you to block specific callers or even entire area codes, and you can choose from different message options that are played to blocked callers.

Customize notifications

RingCentral also offers flexible routing options for incoming calls. But did you know that notifications are just as flexible? Missed-call notifications and message alerts are completely customizable to fit your workflow. Voicemail messages can trigger text alerts to your mobile device, while incoming fax notifications are emailed to an assistant, for example. Customized notifications can save time, as well as help ensure that you’re always on top of messages that need your attention.

With just a few small adjustments, you can tweak your RingCentral account to help you work better and more efficiently, with less distraction. Focus on your business, because we’ve got your business communication covered.

Source: https://blog.ringcentral.com/blog/2016/12/make-your-business-phone-system-better-in-10-minutes/

Publish Date: December 20, 2016 5:00 AM


2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 



View more from RingCentral, Inc.

Recent Blog Posts:
How We Built An Award-Winning Office in CharlotteDecember 7, 2018 5:00 AM
ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer EngagementNovember 14, 2018 5:00 AM
Three Reasons to Attend ConnectCentral 2018August 29, 2018 5:00 AM
Share your story at ConnectCentral 2018: call for presenters and award nominations now openAugust 10, 2018 5:00 AM
Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the CloudMay 31, 2018 5:00 AM
RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS ScorecardMay 14, 2018 5:00 AM
Introducing RingCentral Integrated Collaborative Meetings SolutionMarch 14, 2018 5:00 AM
Explore the Winning Hacks from the ConnectCentral 2017 HackathonOctober 27, 2017 5:00 AM
Ensuring the Best Voice Quality for Cloud CommunicationsOctober 26, 2017 5:00 AM
ConnectCentral 2017 Ends with Focus on InnovationOctober 26, 2017 5:00 AM

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