RingCentral’s cloud-based business phone system gives you the features and flexibility to handle all of your business communication. It’s simple to set up, and unlike traditional phone hardware, doesn’t require specialized technical support or training. In fact, the system is designed so that users can handle most of their own account management. Everything is designed to work together, and there’s plenty of ways to customize RingCentral. In less than the time it takes you to read this article, you can make your business phone system even better.
Set up business hours
Everybody needs some downtime. Personalize your hours in your RingCentral account to control how calls are handled when you’re “off the clock.” This is perfect for part-time employees who are only available on certain days, or for making sure that business calls don’t interrupt you at home late at night. Hours can be the same every day, or you can set custom hours for each day of the week.
Set up your business hours under User Details in your RingCentral account. Then in Call Handling & Forwarding, specify how you want calls handled after hours. Outside of your business hours, callers can be sent directly to voicemail, hear an announcement with no option to leave a voicemail, or be forwarded to another number.
Voicemail is a great tool for when you can’t get to the phone, but it can also be overwhelming if you receive a lot of calls. RingCentral’s voicemail options can help you handle incoming messages. When you can’t stop to listen to a message—you’re on a call or in a meeting, for example—voicemail preview enables you to read an automatic transcription via email or in RingCentral desktop or mobile apps. It’s a quick way to screen messages and prioritize responses. RingCentral’s voicemail-to-email feature delivers voicemails as email attachments, so you can listen to messages all at once, even if you’re away from your desk. And of course all messages are also available from RingCentral’s desktop and mobile apps for maximum flexibility.
Block telemarketing calls
If your phone is ringing off the hook with repeated calls, log in to your RingCentral account and block unwanted calls. Call blocking is flexible, allowing you to block specific callers or even entire area codes, and you can choose from different message options that are played to blocked callers.
RingCentral also offers flexible routing options for incoming calls. But did you know that notifications are just as flexible? Missed-call notifications and message alerts are completely customizable to fit your workflow. Voicemail messages can trigger text alerts to your mobile device, while incoming fax notifications are emailed to an assistant, for example. Customized notifications can save time, as well as help ensure that you’re always on top of messages that need your attention.
With just a few small adjustments, you can tweak your RingCentral account to help you work better and more efficiently, with less distraction. Focus on your business, because we’ve got your business communication covered.
Publish Date: December 20, 2016 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
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