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Introducing RingCentral University: Your Centralized Resource for RingCentral Training and Education - RingCentral, Inc. - ContactCenterWorld.com Blog

Introducing RingCentral University: Your Centralized Resource for RingCentral Training and Education

RingCentral empowers today’s modern workforce with innovative solutions to enable communication and collaboration anytime, anywhere, and on any device. Employees can better engage internally and with partners and customers like never before. Organizations are finding innovative ways to leverage RingCentral solutions to increase productivity, efficiency, and customer engagement.

To share these best practices and help our customers maximize the value of their RingCentral solutions, we are pleased to introduce RingCentral University—the portal for RingCentral training and educational resources, including:

  • Live and on-demand webinars
  • Online guides, self-paced tutorials, and instructional videos
  • User product training
  • System administrator certifications

RingCentral University is online and tuition free

RingCentral University provides anytime, anywhere training and support for both system administrators and users—and best of all, it is included free with RingCentral Office. Starting in August 2017, we began the process of enabling customer access to RingCentral University. All system administrators and users will be enabled by the end of October. Email notifications are sent to system administrators once RingCentral University has been enabled for their users. To log in, customers will use their RingCentral Office username and password.

Come and check out the resources available online through RingCentral University, including previews of upcoming live training webinars and self-paced online training. We’re excited to provide customers with these new and comprehensive resources.

RingCentral University classroom training at ConnectCentral 2017

System administrators, register for our half-day classroom training on the first day of ConnectCentral 2017, our annual conference, taking place October 23–25 in beautiful San Francisco.

Come explore the power of connection, and choose from our introductory Level 1 system administrator session or more advanced Level 2 training. For more information on RingCentral University classroom training and to register for the conference, visit connectcentral.ringcentral.com.

ConnectCentral 2017

At ConnectCentral 2017, you’ll hear from thought leaders and experts on advances in the communications and collaboration industry and how to leverage them for your business. You’ll see real-life examples of organizations that have empowered their teams, customers, and partners with RingCentral. Plus, you’ll get hands-on experience using RingCentral cloud solutions to communicate and collaborate in new ways, creating deeper and more meaningful connections. Most of all, you’ll hear how cloud communications solutions are empowering the digital workplace.

Source: https://blog.ringcentral.com/blog/2017/10/22613/

Publish Date: October 5, 2017 5:00 AM


2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



View more from RingCentral, Inc.

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How We Built An Award-Winning Office in CharlotteDecember 7, 2018 5:00 AM
ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer EngagementNovember 14, 2018 5:00 AM
Three Reasons to Attend ConnectCentral 2018August 29, 2018 5:00 AM
Share your story at ConnectCentral 2018: call for presenters and award nominations now openAugust 10, 2018 5:00 AM
Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the CloudMay 31, 2018 5:00 AM
RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS ScorecardMay 14, 2018 5:00 AM
Introducing RingCentral Integrated Collaborative Meetings SolutionMarch 14, 2018 5:00 AM
Explore the Winning Hacks from the ConnectCentral 2017 HackathonOctober 27, 2017 5:00 AM
Ensuring the Best Voice Quality for Cloud CommunicationsOctober 26, 2017 5:00 AM
ConnectCentral 2017 Ends with Focus on InnovationOctober 26, 2017 5:00 AM

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