Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND

How To Get Published on ContactCenterWorld.com

Upcoming Events

How To Get Published on ContactCenterWorld.com

LEAD GENERATION PROGRAMS FOR VENDORS

TRAINING IN CONTACT CENTERS

INCREASE MOTIVATION - WHAT DRIVES YOU CRAZY AT WORK!

MANAGING A WORK FROM HOME TEAM - FREE ONLINE CONFERENCE STARTS IN

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

How Reliable Would Your Phone System Be in a Disaster? - RingCentral, Inc. - ContactCenterWorld.com Blog

How Reliable Would Your Phone System Be in a Disaster?

Cloud-based business phone systems are powerful tools for modern communications, but for some potential buyers, cloud services raise concerns about reliability. After all, for many businesses, downtime directly impacts revenue.

Since day one, RingCentral has been designed with reliability in mind. Early on, we made a strategic decision to build our own network, which allows RingCentral to provide carrier-grade reliability and outstanding call quality. Here’s how our network keeps your business up and running even in the face of disaster.

RingCentral is fully redundant geographically in every location where we operate. This is a key differentiator between RingCentral and our competitors, many of whom do not have international redundancy built into their systems. This redundancy helps RingCentral maintain service to customers through natural disasters, such as severe storms or earthquakes, as well as human-made disasters like hardware failures. RingCentral maintains a direct trunk connection with the PSTN and does not rely on multiple hops through aggregators. The goal is enabling all calls to make one hop to their destination. As a result, RingCentral has high mean opinion scores—an important indicator of quality.

When considering cloud phone solutions, you may think that virtual solutions are less robust than traditional hardware, when in fact the opposite is true. RingCentral’s redundant systems ensure that even when there is a problem, services can continue uninterrupted. The RingCentral platform has been architected to support failover conditions in case of emergency. Using SIP-trunking, RingCentral provides real-time disaster recovery by switching active services from one data center to another. Thanks to redundant internet connections, our fax, voice, voicemail, and conferencing services will all continue to operate without interruption. RingCentral is built with geographically distributed operations so that service continues if one location is not available. This provides our customers around the globe with service reliability unmatched by both traditional hardware and other cloud-based systems that don’t have the redundancy we’ve built in from the start.

In addition to disaster recovery, RingCentral’s systems are designed to continually monitor the end-to-end performance of our network to ensure call quality, completion rates, and service availability remains at peak levels. We have alarms in place to warn of widespread, significant drops in endpoint performance. RingCentral also monitors network configurations and proactively notifies customers when problems arise.

For example, a customer with 100 lines experienced a decrease in call quality every afternoon at the same time. RingCentral reviewed network settings and discovered that the customer’s IT department ran a remote backup at the same time every afternoon, effectively consuming all the available bandwidth. As a result, by proactively monitoring and reviewing the network settings, RingCentral prioritized the network traffic and successfully resolved the customer’s issue.

RingCentral also utilizes a next-generation audio technology called Opus, designed for interactive real-time audio transmission over the internet. Opus includes very robust protection against packet loss and jitter as well as other capabilities designed to compensate for network issues. RingCentral uses Opus on all software end-clients and mobile apps. The resulting call quality is a key competitive differentiator as many of our competitors have yet to implement the Opus codec.

RingCentral’s robust platform is built from the ground up with disaster recovery in mind. Keeping you open for business is our top priority, and our robust business phone service is monitored 24/7/365 to provide the most reliable communications for your company.

Source: https://blog.ringcentral.com/blog/2017/01/how-reliable-would-your-phone-system-be-in-a-disaster/

Publish Date: January 30, 2017 5:00 AM


2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 



View more from RingCentral, Inc.

Recent Blog Posts:
How We Built An Award-Winning Office in CharlotteDecember 7, 2018 5:00 AM
ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer EngagementNovember 14, 2018 5:00 AM
Three Reasons to Attend ConnectCentral 2018August 29, 2018 5:00 AM
Share your story at ConnectCentral 2018: call for presenters and award nominations now openAugust 10, 2018 5:00 AM
Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the CloudMay 31, 2018 5:00 AM
RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS ScorecardMay 14, 2018 5:00 AM
Introducing RingCentral Integrated Collaborative Meetings SolutionMarch 14, 2018 5:00 AM
Explore the Winning Hacks from the ConnectCentral 2017 HackathonOctober 27, 2017 5:00 AM
Ensuring the Best Voice Quality for Cloud CommunicationsOctober 26, 2017 5:00 AM
ConnectCentral 2017 Ends with Focus on InnovationOctober 26, 2017 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =