Whether you are an enterprise with advanced communications and collaboration needs or a small business that depends on a cloud phone system, it’s important to optimize your network to achieve the best voice quality. It’s also important to have the right set of capabilities to identify problems with voice quality issues when they arise.
IT administrators are likely familiar with having to diagnose and resolve call quality issues reported by stressed, unhappy end users. Resolution of such escalations used to require trying to pinpoint a problem that occurred in the past; however, the trouble with retroactively troubleshooting voice quality problems is that they are caused by various points of network activity that change constantly throughout the course of a given day. In order to identify network deficiencies effectively, administrators needed to diagnose problems when they actually occurred.
New capabilities to ensure voice quality
RingCentral continuously strives to empower our customers with innovative solutions, and we are thrilled to announce Quality of Service Reports, enabling IT administrators to monitor, diagnose, and troubleshoot voice quality issues.
“Enterprise IT organizations are demanding real-time reporting capabilities to deliver a high quality of communications services to their users. We are now bringing the industry’s most sophisticated reporting capabilities so IT and department leaders can easily monitor, analyze, and resolve issues proactively,” says Jose Pastor, Vice President of Product Management at RingCentral.
Quality of Service Reports gives administrators access to key operational QoS metrics in near real time to monitor your phone system’s global health and accurately diagnose call quality issues impacting your users. Our powerful reporting dashboard provides the ability to monitor voice quality and call volume at an aggregate organizational level. Administrators can also drill down into specific calls to identify specific call quality information, including packet delay, jitter, and packet loss. This provides end-to-end visibility into network conditions, from a caller to RingCentral and back. With this information, administrators can isolate potential problems affecting call quality for accurate resolution.
The result is faster resolution time for end-user issues with call quality, and ultimately, higher end-user satisfaction for IT teams.
Quality of Service Reports is available for RingCentral Office Premium and Enterprise customers in the US, Canada, and UK. We invite you to learn more about Quality of Service Reports and how it can help meet your business needs here.
Proven commitment to the highest voice quality
Quality of service (QoS) is a network management technique that can help ensure consistent delivery of high-quality voice over your IP network. By prioritizing voice traffic, QoS ensures that you can make a high-quality phone call regardless of any outside network activity.
At RingCentral, QoS has always lain at the heart of all our architecture and technology decisions, and Quality of Service Reports is just the latest tool we have developed to help ensure superior voice quality.
Because we know that call quality is paramount to your business, we also provide a recommended set of QoS-enabled routers that we have tested and verified as optimal for managing an IP network’s bandwidth requirements. Furthermore, our dedicated Professional Services experts work with you to assess your network and provide recommendations on how to optimize your system for quality of service.
Learn more about how RingCentral can help improve your voice quality experience here.
Publish Date: October 26, 2017
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.
Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.
- Year-round NTA metadata
- Daily CSV files upload to Customer business applications
- Capture packet to Wireshark for Deep Packet Inspection (DPI)
- detect traffic anomalies
- and more ....
|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
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