Three Reasons to Attend ConnectCentral 2018

This year’s ConnectCentral, held November 12-14 in San Francisco, offers three packed days of education, connection, and conversation. We will be highlighting how communications and collaboration technology can unite people, businesses, and ideas in ways previously unimaginable.

While some might consider the opportunity to visit San Francisco reason enough to attend this year’s show, our 2018 slate of sessions, keynotes, demos, and parties provides plenty of added reasons to book your reservation. (For those who haven’t previously attended ConnectCentral, be sure to see all the highlights from ConnectCentral 2017 to get a sense of the scope of what’s become the premier cloud communications and collaboration event in the industry.)

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

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In particular, here are our three top reasons to attend ConnectCentral 2018:

Insights from expert speakers

Keynotes at ConnectCentral are all about providing uncommon points of view and unique approaches to problem solving that spur new ideas for our attendees. This year’s speakers boast an impressive track record in that regard. Our featured keynote speaker, award-winning author Malcolm Gladwell, will bring his out-of-the-box perspective to ConnectCentral, as will our other keynote presenters, Reshma Saujani, founder and CEO of Girls Who Code, and futurist and best-selling author Jacob Morgan.

Specialized training

Detailed and focused breakout sessions are a hallmark of ConnectCentral, giving attendees an opportunity to leverage the perspectives of their peers, industry experts, and key RingCentral executives. The agenda contains topics ranging from strategies for transitioning to cloud technologies, maximizing platform value, to trends in collaborative communications.

If you have a story to tell, submit speaker your application by August 31.

For specific instructions on RingCentral products, RingCentral University sessions offer excellent hands-on training and best practices to help customers maximize the value of RingCentral solutions. Last year, more than 180 attendees responsible for managing their organizations’ product and solutions experiences participated. Two levels of classes will touch on everything from troubleshooting to deeper networking issues.

Connections with peers and industry leaders

Networking is one of the most important aspects of ConnectCentral 2018. On November 12, RingCentral will host a night of cocktails, music, mingling, and more at the Mezz in San Francisco. We’ve also scheduled a networking event and scavenger hunt on November 13.

This is sure to be a great event. Check back for more updates or visit connectcentral18.com.  

Ready to get started? Register by August 31 and receive $100 off.

Source: https://blog.ringcentral.com/blog/2018/08/three-reasons-to-attend-connectcentral-2018/

2022 Buyers Guide

Get Listed

Workforce Management

 

1.)

Alvaria Alvaria Workforce Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.)

Alvaria Noble ShiftTrack WFM Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.)

Calabrio Calabrio ONE Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.)	eGain Corporation eGain Solve Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.)

Eleveo Eleveo WFM Eleveo WFM was designed to simplify scheduling, forecasting and adherence for commercial contact centers with 500 agents or less. The product is easy to use for supervisors who are not WFM experts, but provides value for scheduling, shift changes, schedule adherence and supports multi-channel and multi-skill requirements. Eleveo WFM was built using open source, cloud technologies but can be installed on premise, in a hybrid environment or hosted for you in AWS.

6.)

ethosIQ, LLC BPO Optimizer ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!

7.)

Lieber & Associates Technology Consulting Services Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.

8.)

MFE International Agyletime Cloud Workforce Management Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic . Its ease to Use , easier onboarding, forecasting and better scheduling. You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

9.)

OpsTel Services SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more)The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Performance Monitoring & PLUS provides a single interface, where operations teams no longer have to rely on HR, IT or any other organization to administer agent profile data across multiple technologies in the contact center. The PLUS solution allows for simplified provisioning & maintenance of agent profile data reducing processing time from days, weeks or months in LESS THAN 10 MINUTES! The PLUS features: *Agent Provisioning Cycle Time Reduced from Days/Weeks to 10 Minutes or Less *Fully Automated Agent Onboarding / Updating / Maintaining / and Offboarding of Agent Profiles (Identity, Access, Utilization) *Overlays and Enhances Existing Contact Center Solution Set *Enables Operations Staff to Maintain all Aspects of Managing an Agent’s Profile through “Single Pane of Glass” *Supports Multi-Faceted Agent Profile Attribute Configuration Requirements; e.g. Union Rules, Seniority Dates, Etc. *Detailed Agent Profile Audit Trails

10.)

Phonestat Phonestat Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff. There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

11.)	Vads VADS Workforce Management VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.

12.)

QPC Ltd. QPC WFM - Calabrio/Teleopti Specialism QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.

13.)

Simucall limited Assessment of Contact centre job applicants Pay As You Go remote assessment tool for contact centre job applicants. NO set up or registration fee and NO minimum use contract Assess your applicants ability to listen to a caller, recognise the important pieces of information and record them into a logging system swiftly and accurately under pressure. Full management dashboard Pay per completed assessment (no charge if abandoned or not taken by the deadline you set) Choice of assessment environments - including Insurance claims, Financial transactions, Emergency service calls, Utility defect report and IT Helpdesk Variety of UK accents used by callers (of different ages and genders) You retain control of all communication with the applicants

 

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