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Big Image, Small Business: How your Phone Service Can Make Your Company Project Success - RingCentral, Inc. - ContactCenterWorld.com Blog

Big Image, Small Business: How your Phone Service Can Make Your Company Project Success

Being a small fish in a big pond isn’t easy. When your competition is so much bigger than you are, it can be a struggle to thrive, no matter how great your product is. But by using the right features of your business phone system, you can give your small business big-company credibility with customers and suppliers.

You’ve heard that old cliché about making a good first impression, and it’s especially true for small businesses. Phone features like Auto-Receptionist and answering rules lend your small business a little gravitas from the first contact. Offer callers the option to reach different departments—no need to tell anyone that all of those “departments” ring the same phone in your home office.

Call forwarding can also help your business make a big impression. Forwarding calls to multiple phones ensures that you can easily be reached at any time. RingCentral desktop and mobile apps enable you to take business calls on a computer or mobile device. Your callers won’t know the difference, but they will notice how easy it is to get in touch with a real live person inside your business. Meanwhile, you’ll have full access to all of your business calling features from anywhere.

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RingCentral also enables you to add local numbers wherever you do business. Customers will appreciate the local feel, with RingCentral’s simple, flexible account administration tools, you can control call routing from anywhere. And with RingCentral’s Caller ID options, you’ll always know where a call is coming from, even if you have multiple incoming lines. With RingCentral’s simple admin interface, setting up customized greetings or call routing based on the number dialed is a snap.

Incoming calls are only part of the solution to making your small business feel big. How you handle the messages that come in also affects the way people see your business. RingCentral’s missed-call notifications and message alerts can be customized to fit the way you work. You could send voicemail and fax alerts via SMS to your mobile phone for quick handling, for example, while missed calls are emailed for follow-up all at once. Customizing notifications allows you stay on top of your business and be super-responsive even if you don’t spend all day sitting near a telephone.

Your RingCentral number does more than just calls, however. With a single number, you can also send and receive faxes and use Business SMS to text with customers and colleagues—using your own mobile device. It’ll help your business present a professional, polished image without the need to buy or carry a separate mobile phone for work.

When your business is ready to expand, your RingCentral phone system adapts as your needs change. There’s no equipment to buy or install in advance. Instead add additional extensions as you need them, without having to call in specialized technical support to wire new lines.

RingCentral offers your small business the features you need to succeed, and as your business grows, your phone system is ready to grow with you.

Source: https://blog.ringcentral.com/blog/2016/12/big-image-small-business-how-your-phone-service-can-make-your-company-project-success/

Publish Date: December 21, 2016 5:00 AM


2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 



View more from RingCentral, Inc.

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Share your story at ConnectCentral 2018: call for presenters and award nominations now openAugust 10, 2018 5:00 AM
Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the CloudMay 31, 2018 5:00 AM
RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS ScorecardMay 14, 2018 5:00 AM
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