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Explore the Winning Hacks from the ConnectCentral 2017 Hackathon - RingCentral, Inc. - ContactCenterWorld.com Blog

Explore the Winning Hacks from the ConnectCentral 2017 Hackathon

ConnectCentral 2017 is RingCentral’s annual conference, the industry’s premier cloud communications event. The hackathon was an exciting pre-game to the conference, held on the hot and sunny weekend of October 21–22, 2017 in San Francisco. A wide range of RingCentral customers, freelance developers, and college students participated in three categories of hacks, including:

  • State-of-the-art chatbots: Participants were challenged to build from scratch or port existing messaging, virtual assistant, customer service, or e-commerce bots from other frameworks to the RingCentral Glip bot framework.
  • Awesome customer experiences: Hackers could use RingCentral Connect Platform APIs to build next-generation interactive experiences that improve the way businesses engage with their customers.
  • Connectivity anywhere on any device: Contestants powered up their web apps using RingCentral’s WebRTC SDK, providing advanced call control functionality for making and receiving calls.

Teams hacking away during the competition

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Customer in one-one-one consultation with RingCentral expert

Team Meeting Notes receiving third prize from David Lee, RingCentral VP of Product Platform

The third prize went to the Meeting Notes bot team. This team consisted of three engineers who built a Glip bot that enables online meeting participants to evade the tedious task of taking notes. They initially planned to integrate their app into conferencing services and to access audio streaming to create real-time transcriptions. But, as time was too limited for that, they pivoted and had the Meeting Notes bot listen for uploaded voice record attachments, which then transcribes the voice recording to text. Lastly, the bot uses text analysis to create written notes and proceeds to send the notes to meeting attendants.

Happy moment as team LunchBot receives second prize

The second prize winners were the LunchBot team. Two enthusiastic young developers had the brilliant idea of how to make it easier for coworkers to go on team lunch runs. Collecting orders from a variety of people, organizing them, and making sure the orders are correct is no picnic.

LunchBot was born to solve this issue by listening to the Glip channel recognizing natural conversations around food and drinks. It takes a limited number of orders and sends the orders in a tidy list within a single text message to the teammate that’s designated to pick up the order. The LunchBot logic was built with Node JS and used the Glip chatbot framework for Botkit.

The first prize winners, team EZ Track with their megacheck

The first prize of the ConnectCentral 2017 Hackathon was awarded to team EZ Track. The two college students came up with an idea of how to make goods transportation tracking convenient, transparent, and secure for transport agencies and customers all around the world. EZ Track is a bot that sends real-time updates on each leg of the journey through Glip messaging. The risk of asset loss or damage during the transportation process is greatly reduced and provides peace of mind to all parties. For assets which require regulated environments such as fruits, prescription drugs, groceries, etcetera, EZ Track enables stakeholders to also track the temperature, air humidity, and other conditions. Upon receipt of the assets, EZ Track also incorporates voice authentication to make sure the asset is securely received by the designated person.

The EZ Track communications portal is built using Glip adapter for Botkit. Environmental data is captured using IoT sensors and devices and gets uploaded to Firebase. The collected data then syncs with Botkit in real time. The alert system and security authentication was all built as an Android app.

Meetings Notes Bot team with their VoiceBase first prize—a Phantom 3 quadcopter

VoiceBase, an industry leader in speech recognition, speech analytics, and predictive analytics technologies, sponsored the event and sent engineers to help developers with using VoiceBase APIs to enhance their project features. The Meeting Notes bot team won the VoiceBase first prize for using VoiceBase’s speech recognition and text analysis APIs to create meeting notes. VoiceBase’s second prize and third prize went to team LunchBot and team Chatbot Caller respectively for using VoiceBase APIs.

A big thank you to VoiceBase and all the participants. An innovative and fun time was had by all, and the developers came, saw, and conquered with some remarkable hacks.

Source: https://blog.ringcentral.com/blog/2017/10/explore-the-winning-hacks-from-the-connectcentral-2017-hackathon/

Publish Date: October 27, 2017


2022 Buyers Guide Customer Relationship Management

 
1.) 
Academy Call Center

Tele-Sales and International Call Center
With the KRK Academy Call Center, it is not just to answer your incoming calls;
Social media management
online help
WhatsApp reply
outbound call services
Voice response systems
Call center software solutions
Voip services
Social Media Ads, Google ADS Ads, SEO, Website setup
Reporting services for your company
You can do things like.

2.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

3.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

4.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

5.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

6.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

7.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

8.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

9.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

10.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

11.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

12.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

13.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 



View more from RingCentral, Inc.

Recent Blog Posts:
How We Built An Award-Winning Office in CharlotteDecember 7, 2018
ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer EngagementNovember 14, 2018
Three Reasons to Attend ConnectCentral 2018August 29, 2018
Share your story at ConnectCentral 2018: call for presenters and award nominations now openAugust 10, 2018
Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the CloudMay 31, 2018
RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS ScorecardMay 14, 2018
Introducing RingCentral Integrated Collaborative Meetings SolutionMarch 14, 2018
Explore the Winning Hacks from the ConnectCentral 2017 HackathonOctober 27, 2017
Ensuring the Best Voice Quality for Cloud CommunicationsOctober 26, 2017
ConnectCentral 2017 Ends with Focus on InnovationOctober 26, 2017

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