When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
Cookies used
ContactCenterWorld.com
Performance Cookies
Active
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Cookies used
Google Analytics
Functional Cookies
Active
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
Cookies used
Twitter
Facebook
LinkedIn
Targeting Cookies
Active
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Cookies used
LinkedIn
This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties
OK
BECOME A MEMBER TODAY TO:
Network
Post Content
Enter Awards
+ Much More
CLICK HERE
TELL A FRIEND
Tell a Friend!
Share this page with your contacts and let them know you visit ContactCenterWorld.com
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
ConnectCentral 2017 is RingCentral’s annual conference, the industry’s premier cloud communications event. The hackathon was an exciting pre-game to the conference, held on the hot and sunny weekend of October 21–22, 2017 in San Francisco. A wide range of RingCentral customers, freelance developers, and college students participated in three categories of hacks, including:
State-of-the-art chatbots: Participants were challenged to build from scratch or port existing messaging, virtual assistant, customer service, or e-commerce bots from other frameworks to the RingCentral Glip bot framework.
Awesome customer experiences: Hackers could use RingCentral Connect Platform APIs to build next-generation interactive experiences that improve the way businesses engage with their customers.
Connectivity anywhere on any device: Contestants powered up their web apps using RingCentral’s WebRTC SDK, providing advanced call control functionality for making and receiving calls.
Teams hacking away during the competition
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!
Customer in one-one-one consultation with RingCentral expert
Team Meeting Notes receiving third prize from David Lee, RingCentral VP of Product Platform
The third prize went to the Meeting Notes bot team. This team consisted of three engineers who built a Glip bot that enables online meeting participants to evade the tedious task of taking notes. They initially planned to integrate their app into conferencing services and to access audio streaming to create real-time transcriptions. But, as time was too limited for that, they pivoted and had the Meeting Notes bot listen for uploaded voice record attachments, which then transcribes the voice recording to text. Lastly, the bot uses text analysis to create written notes and proceeds to send the notes to meeting attendants.
Happy moment as team LunchBot receives second prize
The second prize winners were the LunchBot team. Two enthusiastic young developers had the brilliant idea of how to make it easier for coworkers to go on team lunch runs. Collecting orders from a variety of people, organizing them, and making sure the orders are correct is no picnic.
LunchBot was born to solve this issue by listening to the Glip channel recognizing natural conversations around food and drinks. It takes a limited number of orders and sends the orders in a tidy list within a single text message to the teammate that’s designated to pick up the order. The LunchBot logic was built with Node JS and used the Glip chatbot framework for Botkit.
The first prize winners, team EZ Track with their megacheck
The first prize of the ConnectCentral 2017 Hackathon was awarded to team EZ Track. The two college students came up with an idea of how to make goods transportation tracking convenient, transparent, and secure for transport agencies and customers all around the world. EZ Track is a bot that sends real-time updates on each leg of the journey through Glip messaging. The risk of asset loss or damage during the transportation process is greatly reduced and provides peace of mind to all parties. For assets which require regulated environments such as fruits, prescription drugs, groceries, etcetera, EZ Track enables stakeholders to also track the temperature, air humidity, and other conditions. Upon receipt of the assets, EZ Track also incorporates voice authentication to make sure the asset is securely received by the designated person.
The EZ Track communications portal is built using Glip adapter for Botkit. Environmental data is captured using IoT sensors and devices and gets uploaded to Firebase. The collected data then syncs with Botkit in real time. The alert system and security authentication was all built as an Android app.
Meetings Notes Bot team with their VoiceBase first prize—a Phantom 3 quadcopter
VoiceBase, an industry leader in speech recognition, speech analytics, and predictive analytics technologies, sponsored the event and sent engineers to help developers with using VoiceBase APIs to enhance their project features. The Meeting Notes bot team won the VoiceBase first prize for using VoiceBase’s speech recognition and text analysis APIs to create meeting notes. VoiceBase’s second prize and third prize went to team LunchBot and team Chatbot Caller respectively for using VoiceBase APIs.
A big thank you to VoiceBase and all the participants. An innovative and fun time was had by all, and the developers came, saw, and conquered with some remarkable hacks.
Tele-Sales and International Call Center With the KRK Academy Call Center, it is not just to answer your incoming calls; Social media management online help WhatsApp reply outbound call services Voice response systems Call center software solutions Voip services Social Media Ads, Google ADS Ads, SEO, Website setup Reporting services for your company You can do things like.
2.)
Alliance Infotech Pvt Ltd
alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.
3.)
Alycom Business Solutions
CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.
We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.
We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.
4.)
Cloudyflex
Zoho CRM Suite Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs : - Multi Channel Lead Management - Sales Force Automation - Quotation & Order Management - Full 'Lead to Order' process - After Sales Services - Social Media Management - Mass E-mailing & Marketing Automation
& several other capabilities
5.)
Commence Corporation
Commence CRM Comprehensive solution for automating sales, marketing, customer service ticketing and project management.
6.)
eGain Corporation
eGain Solve™ eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.
7.)
FinCRM
FinCRM - CRM Software FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.
FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it... (read more)FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.
FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it as per requirement. Moreover, FinCRM is budget-friendly, so you don’t need to worry about your financial plans.
8.)
MFE International
Creatio(formerly bpm'online) Process-driven unified CRM Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software. A new process-driven CRM and not the traditional CRM type.
9.)
NetHunt CRM
NetHunt CRM NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.
Core Functionality: - one-click lead capturing; - pipeline and deals stage management; - unmatched integration with G Suite apps; - integration with Linkedin and other apps via Zapier; - automated contact sync; - bulk email campaigns, open and clicks tracking; - dashboard, performance reporting, and tasks; - full customisation.
10.)
Noetica
Synthesys™ A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
11.)
Notoriety Group
Customer Relationship Management We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners. we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience. NOTORIETY is your power to grow and thrive
12.)
Vads
Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.
CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.
Benefits : - Help to see 360 degrees of customer view perspective - Analysis to measure performance and gain new target and business insight - Tracking and scheduling are centralized in one database - Help to stay abreast and stay close each other, increase productivity.
13.)
TrendzAct
Trendzact CRM Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall