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Share your story at ConnectCentral 2018: call for presenters and award nominations now open - RingCentral, Inc. - ContactCenterWorld.com Blog

Share your story at ConnectCentral 2018: call for presenters and award nominations now open

Do you have a unique story or experience to share? Does your work greatly impact your business or the lives of your customers? Are you passionate about the work you do and want to help others have an impact on their businesses? At ConnectCentral 2018, the premier cloud communications and collaboration event, we’re proud to offer two opportunities to share your story.

Become an individual presenter or panel speaker.

The power of cloud communications and collaboration technology is its ability to unite people, ideas, and businesses in ways we never thought possible. Of course, each company’s story is unique. This year, we’re looking for presentations about your success with the following:

  • Maximizing Adoption and Productivity
  • Administration and Infrastructure Optimization
  • Contact Center Solutions
  • Developer Platform Integrations
  • Industry-Specific Solutions
  • Partner Solutions

We want to hear stories about your company’s successes and advancements using communications and collaboration technology.  All selected speakers will receive one complimentary admission pass.

Submit your application by August 31, 2018.

Submit an award nomination.

This year we’ll be highlighting achievements in cloud communications at ConnectCentral 2018 with five awards for individuals. The categories for this year’s awards are:

IT Leader

IT leadership involves much more than managing an organization’s technology infrastructure. It requires vision, the ability to spot opportunities and trends that could impact the enterprise in the future, and the decisiveness to act on them now. Being a true IT leader also requires the ability to bring together teams and departments across the entire enterprise—and possibly even customers, as well—to create more efficient and effective ways of working together. The ConnectCentral 2018 IT Leader Award recognizes a forward-thinking IT professional who exhibited these leadership qualities in the past year.

Technology Innovation

To remain competitive in the modern business environment, organizations need to develop innovative approaches to IT and roll out those innovations rapidly. As communications technology becomes increasingly powerful and affordable—as well as more competitive—businesses can no longer afford to rely on outdated communications solutions, even if those solutions served the enterprise’s needs just a few years ago. With this award, we honor a RingCentral customer leveraging our cloud communications solutions in innovative ways to benefit its business, its teams, and its customers.

Human Impact

We’re extremely proud that RingCentral is used not only by hundreds of thousands of businesses around the world but also by many nonprofits and other organizations that are passionate about helping people and improving our world. This award recognizes a RingCentral customer using our solutions to advance its laudable mission of service and giving back.

Business Impact

Sometimes an organization introduces a new system, process, or tool that benefits the enterprise in ways that are more profound than you would expect, based strictly on the solution’s features. With the ConnectCentral 2018 Business Impact Award, RingCentral is honoring such an organization for leveraging our cloud communications solution in ways that inspire us—and that we believe will inspire you, as well.

Women in Tech

Women are ascending to the highest levels in virtually every industry—technology included. With the ConnectCentral 2018 Women in Tech award, RingCentral is proud to recognize a professional who exemplifies leadership and whose example can inspire other women to pursue their dreams in the tech field.

Individuals may nominate themselves or can be nominated by a RingCentral Customer Success Manager, Account Manager, or Partner. Each winner will be awarded one free conference pass.

We’d love to hear your story. Let us know how you or your nominee made a positive impact at your company by submitting your application by August 31, 2018.

To learn more about ConnectCentral 2018, check out the ConnectCentral website or to get a peek at the type of experience you can have take a look the 2017 post-show magazine.  You’ll see it’s an event not to be missed.

Source: https://blog.ringcentral.com/blog/2018/08/share-your-story-at-connectcentral-2018-call-for-presenters-and-award-nominations-now-open/

Publish Date: August 10, 2018 5:00 AM


2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

5.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

6.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

7.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

8.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 



View more from RingCentral, Inc.

Recent Blog Posts:
How We Built An Award-Winning Office in CharlotteDecember 7, 2018 5:00 AM
ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer EngagementNovember 14, 2018 5:00 AM
Three Reasons to Attend ConnectCentral 2018August 29, 2018 5:00 AM
Share your story at ConnectCentral 2018: call for presenters and award nominations now openAugust 10, 2018 5:00 AM
Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the CloudMay 31, 2018 5:00 AM
RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS ScorecardMay 14, 2018 5:00 AM
Introducing RingCentral Integrated Collaborative Meetings SolutionMarch 14, 2018 5:00 AM
Explore the Winning Hacks from the ConnectCentral 2017 HackathonOctober 27, 2017 5:00 AM
Ensuring the Best Voice Quality for Cloud CommunicationsOctober 26, 2017 5:00 AM
ConnectCentral 2017 Ends with Focus on InnovationOctober 26, 2017 5:00 AM

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