Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

Glip Users: Discover All That RingCentral Has to Offer at ConnectCentral 2017 - RingCentral, Inc. - ContactCenterWorld.com Blog

Glip Users: Discover All That RingCentral Has to Offer at ConnectCentral 2017

As a RingCentral Glip user, you’ve already experienced firsthand how having this intuitive team messaging and collaboration app has helped you and your team do your best work together. But that’s just the tip of the iceberg when it comes to what the RingCentral platform can do.

Today’s digital business environment is having a profound impact on the way people work, bridging the barriers of geography, time zones, and technology. And it’s allowing your customers, partners, and employees to connect in ways never before possible.

This October 23–25, thought leaders, industry experts, IT professionals, RingCentral users, and others will gather in San Francisco to explore the power of connection in the digital workplace at ConnectCentral 2017, the RingCentral annual conference. And there are plenty of reasons for Glip users to attend.

Here are some key session highlights of particular interest to Glip users:

What Is Collaborative Communications? RingCentral’s vision of collaborative communications enables people to communicate in new ways, creating more meaningful conversations in any mode, anywhere, anytime, and on any device. Cloud plays a starring role, enabling us to achieve more as organizations change the way they do business. Rather than simply replicating how we used to communicate using legacy on-premises technology, it’s now possible to create integrated workflows that embed communications within productivity applications, CRM tools, and beyond. This unified approach enables stronger customer engagement and heightened workforce productivity.

Taking RingCentral Glip to the Next Level with Smart Chatbots. Discover how others have built smart chatbots on RingCentral Glip that connect RingCentral communications data and Natural Language Processing (NLP) to provide highly interactive contextual conversations with sales teams inside RingCentral Glip.

What Is the Collaborative Contact Center? See how RingCentral Glip improves collaboration in contact centers, enhancing agents’ abilities to connect to experts, and increasing efficiency and overall satisfaction.

You can view the full agenda here.

ConnectCentral 2017 also features three dynamic keynote speakers:

  • Peter Guber, Co-Owner Golden State Warriors, Entrepreneur, #1 NYT Best-Selling Author
  • Sal Khan, Founder and Chief Executive Officer, Khan Academy
  • Will Randolph, Chief Information Officer, World Vision USA

Join us at ConnectCentral 2017 to hear about the latest advances in communications and collaboration and how to leverage these solutions for your business. You’ll see real-life examples of organizations that have empowered their teams, customers, and partners with RingCentral. Plus, you’ll get a chance to put RingCentral cloud communications and collaboration solutions to the test while networking with your peers.

Register now to attend ConnectCentral 2017. We hope to see you there!

Source: https://blog.ringcentral.com/blog/2017/09/glip-users-discover-ringcentral-offer-connectcentral-2017/

Publish Date: September 26, 2017 5:00 AM


2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 



View more from RingCentral, Inc.

Recent Blog Posts:
How We Built An Award-Winning Office in CharlotteDecember 7, 2018 5:00 AM
ConnectCentral 2018: 4 Insights Connecting Employee Engagement with Customer EngagementNovember 14, 2018 5:00 AM
Three Reasons to Attend ConnectCentral 2018August 29, 2018 5:00 AM
Share your story at ConnectCentral 2018: call for presenters and award nominations now openAugust 10, 2018 5:00 AM
Why VoIP Is Better for Small Businesses: 3 Reasons to Provide Phone Solutions in the CloudMay 31, 2018 5:00 AM
RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS ScorecardMay 14, 2018 5:00 AM
Introducing RingCentral Integrated Collaborative Meetings SolutionMarch 14, 2018 5:00 AM
Explore the Winning Hacks from the ConnectCentral 2017 HackathonOctober 27, 2017 5:00 AM
Ensuring the Best Voice Quality for Cloud CommunicationsOctober 26, 2017 5:00 AM
ConnectCentral 2017 Ends with Focus on InnovationOctober 26, 2017 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10364 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =