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Agent of the month - Secret Escapes! - RSVP - ContactCenterWorld.com Blog

Agent of the month - Secret Escapes!

By Hannah Wyre 

It's that time of the month again where Secret Escapes announce the new agent of the month!

November's winner is...

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Malena Sandvik!

Peter, the account manager, had some wonderful things to say about Malena...

"Malena Sandvik is an all-around inspiration and an incredible individual to have on our team.

She brings joy to the workplace and constant support to every member of our team every day. She never fails to lift the team spirit with her quirky poetry or contagious laugh.

Most importantly she is faultless when it comes to her work. She always goes the extra mile to help our members, her Q&A is consistently 100% , she is never late or absent and she is always the first to help when one of us is struggling.

If Malena was a holiday she would be an all-inclusive luxury escape to a picturesque location where the member feels truly special and have the time of their life. A best seller."

Malena was thrilled to win a £100.00 Amazon voucher and also some credit towards her next holiday!!

Well done Malena!!

Source: http://www.rsvp.co.uk/blog/agent-of-the-month-secret-escapes-2/

Publish Date: December 12, 2016 5:00 AM


2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 



View more from RSVP

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What Makes a Great Call Centre Agent?June 14, 2017 5:00 AM
Agent of the month!February 16, 2017 5:00 AM
Agent of the month - Secret Escapes!December 12, 2016 5:00 AM

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
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