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How to Make the Most out of your business using outsourcing solutions - RSVP - ContactCenterWorld.com Blog

How to Make the Most out of your business using outsourcing solutions

Many entrepreneurs have stereotyped outsourcing solutions as a strategy only practical for bigger businesses. It’s a stereotype long gone and for some small firms, has made a powerful impact on their growth, productivity and long lived success.

One of the key reasons for outsourcing is the fast and inevitable development of technology. Technology and IT is an incredibly specific element to any business that requires the expertise and knowledge of professional who can adapt systems and networks to function properly. It certainly isn’t something that everyone can keep up with or understand fully. Small businesses tend to use outsourcing for technological developments because it allows professionals to work from anywhere in the world alongside the availability and accessibility of highly qualified professionals. 

Taking the first step to outsourcing can be time consuming and appear to be rather daunting, especially when you find it hard to let go of tasks you believe only you can complete to your businesses required standards. However, figuring out how to build your business with help from outside professionals can offer increased efficiencies and economies of large scale. Ambitious and progressive entrepreneurs realise the power behind outsourcing in order to handle aspects of work they simply couldn’t complete or don’t understand themselves. Outsourcing can allow smaller businesses to compete with the top dogs in the market directly and potentially win.

So when is it right to outsource?

The right time to outsource differs for each and every company. Some companies may have a team of staff in-house but need a little extra help or man power to complete and undertake a new project. Sometimes this doesn’t justify employing brand new staff, so outsourcing becomes and more practical solutions. You may have such a growing work load that you find you no longer have enough hours in the day to complete it all yourself. You may feel like the only person who can complete the work to specification. However, if you want your business to grow you must learn to let go and start delegating. With the right attitude, your decision to choose outsourcing can pays off big time for you - you just need to choose the right outsourcers with the appropriate industry professionals to provide the high quality work you require.

What to outsource?

You may already be outsourcing parts of your business and these fays you can outsource almost any task. However, just because you can outsource it doesn’t mean you should. Don’t outsource a task just because you don’t want to do it. Some tasks are important to complete internally to improve your core business. Before deciding on what to outsource, reflect on your businesses strengths and weaknesses and what it is that makes your stand out in comparison to you competitors. If you focus your energy on your competencies and capabilities you can strengthen your resources and management in order to become the best in the market. Outsourcing any aspect of these tasks would be a big mistake as you fail to offer anything that can’t be found from someone else. For example, if your business focuses on product design you should not outsource any work related to your internal design talent or their design activities.  On the other hand, they should consider outsourcing other elements of the businesses such as tangential processes; pay roll, IT, accounting and bookkeeping etc.

The types of tasks best suited to outsourcing can be categorised into three separate sectors:

  • Highly skilled of Executive expertise
  • Highly repetitive tasks
  • Specialised knowledge

Highly skilled of Executive expertise- You may not need to have a permanent position in-house for and expert. It’s very costly and most of the time not necessary. You may just need to bring an expert in when you need them in order for them to provide their services when necessary which inevitably cuts costs.

Highly repetitive tasks –Unlike an expert or highly skilled individual, highly repetitive tasks require I constant team or work force.  Data entry or customer service are just two examples of tasks that may fall into this category.

Specialised knowledge- Most relevant example for this could be IT support for your in-house computing systems or network. You might not need them full time but find it easier to change to an outsourced IT person with the right skills your IT needs.

RSVP works as an outsourced call centre providing a wide variety of services to businesses, from smaller start-up companies to globally known industry professionals. You’ll find almost all of our services fit into one of the above categories, all of which we have mastered for over 25 years. At the heart of our success are our people. We pride ourselves on employing the best, and we believe there are no better people for a job rooted in communication than Actors. RSVP recruit from the vibrant community of performers in London, using their highly developed skills as communicators to support our proven high quality service. Our agents have trained, on average, for three years in vocal production and active listening, adapting themselves to many varied roles. This provides them with the resources to connect with all walks of life, using their natural empathy to match whoever they speak to, making every call a positive, personal experience.

Our expertise in understanding the demographic of your customers and their demands is proven to help your company grow, adapt and strengthen the brand identity.

If you are looking for a unique solution to your contact centre campaigns that will shine a spotlight on your company and make you stand out from the crowd, you are looking for RSVP!

Source: http://www.rsvp.co.uk/blog/how-to-make-the-most-out-of-your-business-using-outsourcing-solutions/

Publish Date: September 4, 2017 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from RSVP

Recent Blog Posts:
RSVP DOES HALLOWEENOctober 31, 2017 5:00 AM
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TOP TIPS ON IMPROVING CALL QUALITY MONITORINGSeptember 13, 2017 5:00 AM
How to Make the Most out of your business using outsourcing solutionsSeptember 4, 2017 5:00 AM
UK Contact Centre Forum and Intelligence Sourcing Conference for Outsourcing Contact Centre OperationsJune 23, 2017 5:00 AM
What Makes a Great Call Centre Agent?June 14, 2017 5:00 AM
Agent of the month!February 16, 2017 5:00 AM
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