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Sefanaia Silimaibau
Supervisor Quality Assurance & Trainer
Director of Special Projects
Jillian Edwards
Manager - Group Client Contact Centre
Kathy William-Botrous
Sr. Executive Director

How to Improve Your Recruitment Process - RSVP - Blog

How to Improve Your Recruitment Process

From hiring agents to managers to directors, the recruitment process can be stressful for both parties; especially when candidates aren’t being kept in the loop. Following these simple steps can result in you being able to pick the best of the best!

1. Be Organised & Responsive

As a candidate, there’s nothing worse than not being kept up to date with what’s going on with their application. This immediately gives them a negative impression of your business: a lack of organisation. It is essential you prevent this from happening. It seems obvious that candidates should be kept in the loop as to whether they have been successful or not, but unfortunately this is not the case with an awful lot of companies.

You should always tell applicants they will know if they have been successful or not by a specific date. And while it is, of course, understandable that this date may get pushed back and schedules may change, there is absolutely no harm in touching base with applicants and making them aware of this. It’s also good to make sure they’re still available and of course, that you’re still interested in their application.

If a candidate has not been successful with their application, it’s always very useful for them if you’re able to provide feedback. We’re not saying you need to write two A4 pages with ways they can improve, but we’re all aware of how rare it is to receive any sort of feedback, so if you’re one of the only companies able to do this, it reflects a positive image and the applicant will likely recommend your company to others, even though they haven’t been successful.

 2. Know How to Advertise

It is very important that you advertise available positions within the company properly. This could be the first time candidates hear about your business when they come across an advert, so you want to give them a great impression from the word go. Make sure you advertise the job for what it really is. Don’t tell candidates it’s the easiest job in the world if it isn’t. It’s far better if you are honest and tell them realistically what the position entails.

If you’re able to, it’s also great if you’re able to offer some decent company benefits. A certain number of annual leave days is a given; but things like gym memberships, ability to purchase more annual leave, medical insurance, pension scheme etc. are all great little perks that will help increase the amount of applications you receive.

3. Keep Current Staff Happy

At RSVP, we mostly receive applications through word of mouth. We think this is a great way to meet potential new employees as they tend to already have a truthful idea of how the company works. And let’s face it – there is no stronger recommendation than word of mouth! We also offer a referral bonus to current staff when they recommend our company to someone and that someone starts working here. This doesn’t have to be much but it encourages your employees to spread the word about your business!

As our company is very unique, the flexibility we provide for hopeful actors sells itself, so we are constantly receiving applications from people wanting to work with us. But the flexibility isn’t the only aspect that makes RSVP a fantastic place to work – we have a great atmosphere in the office because people genuinely enjoy being here. If you can keep your current staff happy, they are bound to recommend your company to friends and family.

See previous blogs for ways to keep your staff motivated!


Publish Date: September 28, 2017

2023 Buyers Guide Recording

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.


Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

Lieber & Associates

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L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.


Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

Nuxiba Technologies

Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!


Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

PCS Software

Call recording solution fully integrate to all main pbx solutions.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.

View more from RSVP

Recent Blog Posts:
Important things to remember in the contact centreOctober 26, 2017
How to Successfully Train Your AgentsOctober 13, 2017
How to Improve Your Recruitment ProcessSeptember 28, 2017

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