Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

How to Improve Your Recruitment Process - RSVP - Blog

How to Improve Your Recruitment Process

From hiring agents to managers to directors, the recruitment process can be stressful for both parties; especially when candidates aren’t being kept in the loop. Following these simple steps can result in you being able to pick the best of the best!

1. Be Organised & Responsive

As a candidate, there’s nothing worse than not being kept up to date with what’s going on with their application. This immediately gives them a negative impression of your business: a lack of organisation. It is essential you prevent this from happening. It seems obvious that candidates should be kept in the loop as to whether they have been successful or not, but unfortunately this is not the case with an awful lot of companies.

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



You should always tell applicants they will know if they have been successful or not by a specific date. And while it is, of course, understandable that this date may get pushed back and schedules may change, there is absolutely no harm in touching base with applicants and making them aware of this. It’s also good to make sure they’re still available and of course, that you’re still interested in their application.

If a candidate has not been successful with their application, it’s always very useful for them if you’re able to provide feedback. We’re not saying you need to write two A4 pages with ways they can improve, but we’re all aware of how rare it is to receive any sort of feedback, so if you’re one of the only companies able to do this, it reflects a positive image and the applicant will likely recommend your company to others, even though they haven’t been successful.

 2. Know How to Advertise

It is very important that you advertise available positions within the company properly. This could be the first time candidates hear about your business when they come across an advert, so you want to give them a great impression from the word go. Make sure you advertise the job for what it really is. Don’t tell candidates it’s the easiest job in the world if it isn’t. It’s far better if you are honest and tell them realistically what the position entails.

If you’re able to, it’s also great if you’re able to offer some decent company benefits. A certain number of annual leave days is a given; but things like gym memberships, ability to purchase more annual leave, medical insurance, pension scheme etc. are all great little perks that will help increase the amount of applications you receive.

3. Keep Current Staff Happy

At RSVP, we mostly receive applications through word of mouth. We think this is a great way to meet potential new employees as they tend to already have a truthful idea of how the company works. And let’s face it – there is no stronger recommendation than word of mouth! We also offer a referral bonus to current staff when they recommend our company to someone and that someone starts working here. This doesn’t have to be much but it encourages your employees to spread the word about your business!

As our company is very unique, the flexibility we provide for hopeful actors sells itself, so we are constantly receiving applications from people wanting to work with us. But the flexibility isn’t the only aspect that makes RSVP a fantastic place to work – we have a great atmosphere in the office because people genuinely enjoy being here. If you can keep your current staff happy, they are bound to recommend your company to friends and family.

See previous blogs for ways to keep your staff motivated!


Publish Date: September 28, 2017 5:00 AM

2021 Buyers Guide Automation


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.


EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

View more from RSVP

Recent Blog Posts:
RSVP DOES HALLOWEENOctober 31, 2017 5:00 AM
Important things to remember in the contact centreOctober 26, 2017 5:00 AM
How to Successfully Train Your AgentsOctober 13, 2017 5:00 AM
How to Improve Your Recruitment ProcessSeptember 28, 2017 5:00 AM
How to Make the Most out of your business using outsourcing solutionsSeptember 4, 2017 5:00 AM
UK Contact Centre Forum and Intelligence Sourcing Conference for Outsourcing Contact Centre OperationsJune 23, 2017 5:00 AM
What Makes a Great Call Centre Agent?June 14, 2017 5:00 AM
Agent of the month!February 16, 2017 5:00 AM
Agent of the month - Secret Escapes!December 12, 2016 5:00 AM

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =