Avoid a Hectic Holiday with a Little Help from Ruby - Ruby Receptionists - ContactCenterWorld.com Blog
The snow is falling, the bird is in the oven, and your tickets are booked. Yes, the holidays are here and while you may be taking a break, your business doesn’t have to. No matter what your plans, Ruby can help keep things running smoothly in a number of ways.
Spread Holiday Cheer with Your Greeting & Hold Music
Change things up this holiday season with a custom greeting! Delight your callers with a “Season’s Greetings!” or “Happy New Year” in place of your usual greeting. You can also get your callers in the holiday spirit while they wait by replacing your standard hold music with custom holiday music. We have a selection of tracks to choose from, or you can provide us with the music of your choice.
To update your greeting or hold music, simply email email@example.com with your desired change—we’ll be happy to help.
Keep Callers Informed with a Personalized Voicemail Greeting
Heading over the river and through the woods for the holidays? Instead of having your callers reach your standard voicemail greeting and wondering when you’ll call back, provide a personalized greeting just for the occasion! Update your voicemail with specifics like the duration of your absence or changes to regular business hours. You can update your greeting through our Member Services site, or we’d be happy to record a new voicemail greeting for you in our famous Ruby tone.
On the Move? Update Your Status
One of the most useful tools for this time of year is our status feature. Status tells our receptionists how to handle calls for a specific duration of time.
Perhaps you’re visiting with family and would like all callers to be offered voicemail or to leave message. If the judge on your big case calls, however, you want to make sure we transfer him to your cell phone immediately. Don’t worry—Ruby’s got your back! Or maybe you’d like all potential new clients who call in to go to Keith instead of Annie for the next week while he’s out on vacation. Update your current status or schedule one for the future through our mobile app, or let firstname.lastname@example.org know what you’d like to change and the duration of time you’d like the instructions followed, and we’ll take care of the rest!
We Help With Making Calls Too!
Busy gift shopping and don’t have to time to call your dentist back to confirm your cleaning appointment? Our aptly named Happiness Concierges can make outbound calls on your behalf, known as Assists. We can make calls informing your clients you will be out of town, to reschedule appointments, or even confirm appointments and dinner reservations! Simply email our Happiness Concierges at staff@callruby with the details of your call request (name, phone number, etc.), and we will make the call for you.
With all these features at your fingertips, you can breathe easy and enjoy your time with family and friends knowing we’ve got your business covered.
Publish Date: November 19, 2015 5:00 AM
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