WOW Story of the Month: A Very Sweet 16 - Ruby Receptionists - ContactCenterWorld.com Blog
At Ruby, our virtual receptionists strive to make meaningful connections over the phone every day, but it’s not often we get the opportunity to meet our clients face-to-face. Naturally, we jump at the chance to visit clients in-person—which brings us to our special WOW story of the month.
When receptionist Donella M. received a call for Funnelbox, a video production company located just 30 minutes from Ruby’s Portland office, she took the opportunity to make a connection. While chatting, Donella mentioned how she frequently walks her dogs past the Funnelbox office. Upon hearing this, Funnelbox informed Donella they were currently setting up for their company’s 16th birthday party and extended an invitation for Donella to stop by. Taking the rare opportunity to WOW a client in person, Donella put together a Funnelbox gift pack full of swag and notes from Rubys to bring to the celebration.
When she arrived, Donella was given a tour of their office and saw firsthand how much Funnelbox values their employees and places their own core values at the forefront of everything they do—just like Ruby! For example, Funnelbox creates community and fosters happiness in their office with unique events like Bacon Fridays!
The Funnelbox employees were surprised and touched Donella took the time to stop by. At the end of the evening, Funnelbox CEO Rob awarded Donella the KAP award, which stands for “Kickass Performer”. The Funnelbox staff even wrote in to Ruby to express their gratitude:
I wanted to quickly thank Ruby for the amazing service we receive.
I also want to thank Receptionist Donella for joining in our celebration here at Funnelbox last night. I received a call late in the day yesterday, Donella was the receptionist handling the call. We chatted quickly and I invited her to stop by our Sweet 16 birthday celebration. Not only did she come, but she came bearing gifts. Our team had a great time meeting a member of the Ruby team and we truly thank you all!
Robb Crocker, our Founder/CEO, awarded Donella our KAP (Kickass Performer) award for going above and beyond and for being a ROCKSTAR. Thank you Donella and thank you Ruby.
This connection truly is what we’re all about here at Ruby; after all, what better way to preserve and perpetuate real, meaningful connections in an increasingly technology-focused, virtual world than by personally sharing in a client’s celebration and joy? I think Donella says it best, “This is why I love being part of Ruby—to spread all the love and sunshine around!”
Publish Date: December 8, 2015 5:00 AM
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