Client Spotlight: RambeckLaw - Ruby Receptionists - ContactCenterWorld.com Blog
You end up wearing many hats when you strike out on your own, handling everything from customer service and billing, to ordering supplies and answering the phone. All those distractions can add up and keep you from doing what you do best. For this month’s spotlight, we asked returning client Sheila Rambeck, of RambeckLaw PC, to share how Ruby helps her stay focused and efficient.
What type of law do you specialize in?
I do estate planning, such as wills, powers of attorney, guardianships, conservatorships, and probate. I also do bankruptcy. Variety is the spice of life!
Why did you choose to work in the legal profession?
I didn’t go to college until later in my life (43) and was taking marketing classes. I love marketing! When I was near the completion of my bachelor’s degree, I realized I’d always thought about becoming an attorney, but didn’t have the drive earlier in life. I applied to Georgia State University College of Law (the only school to which I applied) and was accepted. So I went!
What is your favorite part of your job?
Meeting new clients. I love the interaction, hearing them tell their story of why they wound up in my office, and being able to tell them, “I can help you with that.”
Why do first impressions matter in your industry?
If you don’t click with a client right away, they will go find another attorney to whom they can relate. First impressions on the phone are important, too, which is why I use Ruby. You answer the phone much better than I!
You’re a returning client to Ruby. What brought you back to our service?
I missed you! Finances were a bit tight when I had to cancelled my service; since then, they’ve improved. I truly don’t think I could live without Ruby and the service is a priority in my budget. Ruby makes life easier for me and the clients don’t know you aren’t sitting out in the reception area for my building.
What is the biggest change you’ve seen in your business since hiring Ruby?
More time for me to do my work undistracted. When I answered the phone myself, I would be distracted with the call and doing whatever needed doing after the call. Now, you answer and I pull up my messages twice a day and take care of things then. If I have more free time, I’ll check more often, but twice a day works best for me to work undistracted.
What do you like best about working with Ruby?
Ruby is so professional and everyone sounds great on the phone. You answer the phone (which is a part of my job I like very little) and send me an e-mail; I can talk to clients when I’m not doing something that requires all my concentration and when I’m ready for them. I can get their file out and review their case status before I talk to them, instead of having to put them on hold while I do that. My clients are happy I’m informed about their case before I talk with them. Y’all rock!
Thank you Sheila for sharing your Ruby story! Are you a current Ruby client and would like to be featured on our blog? Send us an email or respond in the comments below!
Publish Date: September 1, 2015 5:00 AM
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