Make the Most of Summer with Ruby’s Mobile Apps! - Ruby Receptionists - ContactCenterWorld.com Blog
Wherever the summer takes you, Ruby Receptionists® has you covered. With our redesigned iPhone and Android apps, you can stay connected and manage your calls on the go, while our bright, friendly receptionists answer your calls with care. No more excuses—break free from your desk and soak up some sunshine! Here’s a quick overview of our mobile app features:
Activity: Sophisticated Call Management
Manage your calls like you would your emails with our revamped call activity options.
- Star important calls
- Multiple filter options for easier search
- Ability to mark calls as read and archive for a clean inbox
- Set reminders to return calls or call customers back directly from the app
Status: Take Your Office On the Road
Our expanded status options (formerly known as whereabouts) allow you to easily create temporary call-handling instructions our receptionists follow for a specified amount of time. Going on vacation? Create a “Vacation” status letting us know not to connect calls and instead take messages and voicemails for the duration of your absence. You can also save common status updates as shortcuts. Have a weekly lunch meeting? Create a status update with your preferences and save to your shortcuts for easy access and quick updating. Plus, you can schedule status updates for the future from the app, ensuring Ruby and your callers never miss a beat, even when you’re lounging on the beach.
Saved Callers: Keep Ruby in the Know
Use the app to easily save and edit a caller’s name and contact information when you receive a message. The next time a saved caller gives you a ring, Ruby’s call-handling software will automatically populate with the caller’s stored information, so our talented receptionists have it at their fingertips.
More: Additional Insights & Tools
Multiple enhancements make the More screen ideal for our detail-oriented and data-focused clients.
- Review account information such as email and phone numbers
- Update payment information and voicemail recordings
- Easily view data about your calls, including call volume per day and highest call days
Our mobile apps enable clients to efficiently manage calls from just about anywhere. So what are you waiting for? Grab your sunblock and your mobile phone, and let summer vacation begin!
Don’t have the redesigned app yet? It’s free for Ruby clients—download today!
Publish Date: May 11, 2016 5:00 AM
2020 Buyers Guide Recording
|2.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
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