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Sangoma - ContactCenterWorld.com Blog

Enterprises eye the cloud as a testing sandbox as they make the transition toward iterative software deployments

Complex applications require the ability to mimic the production environment with heavy QA, something the cloud can feasibly replicate without negatively affecting customers or live operations

Read the source article at itworldcanada.com

Source: http://www.sangoma.com/enterprises-eye-the-cloud-as-a-testing-sandbox-as-they-make-the-transition-toward-iterative-software-deployments/

Publish Date: January 29, 2016


Telecom Carriers Worlds Apart on Competition in Special Access Market

The FCC must decide what the special access data actually shows and how it should regulate or deregulate the local loops that CLECs often lease from the likes of AT&T, CenturyLink and Verizon.

Read the source article at Channel Partners Online

Source: http://www.sangoma.com/telecom-carriers-worlds-apart-on-competition-in-special-access-market/

Publish Date: January 28, 2016


Hosted VoIP Not Fully Understood Among Average Users

For many businesses of all sizes, hosted VoIP is a sound choice. In a hosted model, the business only needs to make a nominal investment in telephone sets that are compatible with VoIP, and does not have to worry about operating, maintaining or upgrading their network to support VoIP. While all this is well and good, many customers who use a hosted model, whether it’s a virtual PBX or other cloud-ready solutions, simply don’t understand the scope of what it does.

Read the source article at tmcnet.com

Source: http://www.sangoma.com/hosted-voip-not-fully-understood-among-average-users/

Publish Date: January 28, 2016


4 Trends Leading UC into 2016

By Rickard Hansson
By recognizing these trends, businesses can transform their work environments and reap the rewards of improved communication and collaboration.

Read the source article at No Jitter

Source: http://www.sangoma.com/4-trends-leading-uc-into-2016/

Publish Date: January 28, 2016


VoIP Training Critical for Migrated Users

There are few things that rank worse than a fully deployed technology project that is affected by poor adoption. All too often, the reasons behind these situations come back to a lack of communications, poor training, and general knowledge transfer. For the end users, the biggest problem would definitely be training. Such is the case when it comes to business VoIP migrations.

Read the source article at tmcnet.com

Source: http://www.sangoma.com/voip-training-critical-for-migrated-users/

Publish Date: January 28, 2016


North American VoIP Access and SIP Trunking Market Growing

Based on the Session Initiation Protocol (SIP), SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service used by Internet telephony service providers (ITSPs) to deliver a wide range of communication services. Everything from hosted and virtual PBX to unified communications (UC), instant messages, multimedia conferences, Enhanced 9-1-1 (E9-1-1) emergency calls as well as other SIP-based and real-time communications services can be delivered.

Read the source article at tmcnet.com

Source: http://www.sangoma.com/north-american-voip-access-and-sip-trunking-market-growing/

Publish Date: January 28, 2016


5 VoIP Features Small Businesses Need for Growth

Many companies rely on Voice over Internet Protocol (VoIP) for their business communications, with Statista reporting 156 petabytes per month in VoIP traffic. Many small businesses lean on VoIP solutions as a cost effective solution, particularly cloud-based solutions hosted remotely. Over 57 percent of small businesses are exploring VoIP options, according to Mikogo, so many VoIP vendors are targeting this market.

Read the source article at IT Communities

Source: http://www.sangoma.com/5-voip-features-small-businesses-need-for-growth/

Publish Date: January 27, 2016


The Desk Is Obsolete: Gaining Mobility with Cloud VoIP Services

Sixty-four percent of adults in the United States own a smartphone, according to Pew Internet, and many others own tablets and wearables, as well. Then it’s not a surprise that mobile devices are spread throughout every business, whether there’s a formal bring your own device (BYOD) policy in place or not.

Read the source article at IT Communities

Source: http://www.sangoma.com/the-desk-is-obsolete-gaining-mobility-with-cloud-voip-services/

Publish Date: January 27, 2016


Hidden Costs to Consider with UC

If you look closely enough, there are hidden costs associated with every purchase. In addition to hard dollar costs, there could also be significant soft costs, and depending on your situation, these could be the biggest hidden costs of them all. We are conditioned to think about costs in financial terms, but when it comes to UC and collaboration, the soft costs can be very real. After all, we’re talking about productivity, a term that’s just as hard to define as UC.

Read the source article at IT Communities

Source: http://www.sangoma.com/hidden-costs-to-consider-with-uc/

Publish Date: January 27, 2016


CIO advice on cybersecurity – from education to investment

An interview with Oliver Grüter-Andrew, CIO of the Provincial Health Services Authority (PHSA), drawing focus to the inherent risks associated with cyberspace and offering practical advice on how to minimize exposure to these risks.

Read the source article at itworldcanada.com

Source: http://www.sangoma.com/cio-advice-on-cybersecurity-from-education-to-investment/

Publish Date: January 27, 2016

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