4 Trends Leading UC into 2016 - Sangoma - ContactCenterWorld.com Blog
By Rickard Hansson
By recognizing these trends, businesses can transform their work environments and reap the rewards of improved communication and collaboration.
Read the source article at No Jitter
Publish Date: January 28, 2016 5:00 AM
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|5.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
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