Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

What is Exceptional Customer Service - Select Answering Service - ContactCenterWorld.com Blog

What is Exceptional Customer Service

What is Exceptional Customer Service and How to Provide It

What is exceptional customer service? And does your company provide it? Check out our tips for delivering superior customer service.

As a business owner, you have so many things to focus on.

It’s no surprise that for business owners, the whole idea of customer service just fades into the background. It’s something that we only think about every now and again.

However, you need to know what is exceptional customer service in order to see your customers and the service that you provide at the epicenter of your business.

After all, your customers are the people that pay you money and they’re the people that keep you in business. Furthermore, by focusing more on the customer and even at times stepping into their shoes, you’ll be able to do a whole bunch of things.

What is Exceptional Customer Service?

Customer service is the backbone of your staffing business.

Customers are your internal staff members, your temporary and contracted workers, and most definitely your wonderful clients who help you make work happen.

Superior customer service starts with the people who provide it. Exceptional customer service is the support that you provide your customers who purchase a product or a service from an organization.

Customer service is pretty basic; just making somebody feel comfortable and helping them resolve any questions they have or concerns.

It is helping anyone that walks into an establishment with whatever their questions are and their needs.

Why You Need Exceptional Customer Service

First, you’ll be able to create greater levels of rapport and that’s the basis of all successful relationships. You’ll be remembered by your customers, which will, of course, lead to more word-of-mouth referrals.

You’ll be able to make better decisions because you’ll instead focus on giving your customers only what they want. You’ll uncover more opportunities for cross-selling and upselling that you might at first overlook.

Finally, you’ll be able to charge premium prices which would lead to even greater profits.

Friendly customer service has huge rewards.

How to Achieve Exceptional Customer Service

Here are five powerful principles to get your customer service back on track and how you can achieve your business goals even faster.

Be Present

As a small business owner, so often you’re thinking about either the past or about the future. Your head is constantly swirling with all the things that you need to do.

However, the first step to great customer service is to be present.

That is to think not about what you’ve just done or what you’re going to be doing next but instead, focus on only the person that’s in front of you and how you can create an exceptional experience.

By doing so, you’ll make people feel acknowledged and appreciated, which people will love you for.

Ask Questions

One of the biggest criticisms about salespeople is that they talk too much. When a salesperson gets an inkling that you might be interested in something, they proceed to tell you as much as they possibly can about their product.

People don’t care how much you know until they know how much you care. And the best way to show people that you care is to ask them questions.

Exceptional customer service questions include: what made you come into our store? What type of coffee table are you looking for? Where’s it going to go or do you prefer round or square?

There’s no set formula here. The bottom line is to be genuinely interested in the other person.

Ask questions from the heart and then once you have that information, then and only then can you offer people the right advice.

Match Energy

Some people say that in order to be effective, you have to be really enthusiastic and excited all the time.

Now that might work for some people, but for others, it’s going to completely turn them off. Instead, great customer service is all about being flexible and being able to adapt your approach to fit in with the other person.

If the other person is talking quite loud, you might want to do the same as well. However, if they’re a bit more centered and talking quite slowly, then you might want to do the same as well.

Remember, people like people like themselves. You need to extend your range and to use the other person as a guide and be flexible in your approach.

Discuss Constantly

Probably you’ve been in a lot of business meetings with other companies and really does the topic of customer service come up? It’s always how’s your marketing plan or what’s everyone’s sales targets for the month.

Sure, all those things are important. However, the topic of customer service should be mandatory at every business meeting.

As a business owner, you can ask people to share what’s been their best customer service experience of the week.

Be warned the first time you do this, you’re probably going to get a lot of blank looks. However, keep asking the question because staff will soon become more conscious of their interactions.

Over time, this is going to lead to a lot of positive stories to share.

Recognize Effort

What gets recognized gets done. To further expand on the point mentioned above, consider introducing some new awards for your staff.

Now, you might already have Staff Member of the Month. That’s pretty standard for most companies.

But you should also have an award called Customer Service Champion or something along those lines. Call it whatever you like.

If you make people feel special, your staff will soon start competing and strive to achieve that award. More importantly, it’ll help people be more focused and more conscious of getting customer feedback.

Achieve Exceptional Customer Service

Once you have all of these stories, then you might be able to know what is exceptional customer service. You can turn a whole lot of those into testimonials for your business as well.

That will drive even further sales and more success. These five powerful principles will take your customer service to even greater heights.

It’s true that business is a juggling act. However, exceptional customer service is one ball you just can’t afford to drop.

For more information, contact us.

Source: https://selectansweringservice.com/what-is-exceptional-customer-service/

Publish Date: April 20, 2018 5:00 AM


2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

3.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
 



View more from Select Answering Service

Recent Blog Posts:
Why You Need a Dental Answering ServiceNovember 12, 2019 5:00 AM
Real Estate Answering ServiceSeptember 17, 2019 5:00 AM
How An Answering Service Can Grow Your Business in 2019January 31, 2019 5:00 AM
5 Examples of Good Customer Service and What Lessons Can Be LearnedJune 11, 2018 5:00 AM
What is Exceptional Customer ServiceApril 20, 2018 5:00 AM
Forwarding Phone LinesOctober 2, 2017 5:00 AM
Benefits of A Live Answering ServiceMay 24, 2017 5:00 AM
Tips To Handle A Difficult CallerJanuary 6, 2017 5:00 AM
Top Ways To Make Cold Calls WorkDecember 9, 2016 5:00 AM
Creating Customer Delight, Developing Strong RelationshipsOctober 28, 2016 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10287 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =