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Know How You Can Improve Your Interactions With Your Customers Over Phone - Select Answering Service - ContactCenterWorld.com Blog

Know How You Can Improve Your Interactions With Your Customers Over Phone

Know How You Can Improve Your Interactions With Your Customers Over Phone

Bad words spread more rapidly than good words. A customer who develops a negative impression about your company’s customer service standard is more likely to talk more about it compared to a customer who feels good about your service. However, if you still try to rectify a negative situation, your customers may forgive you and you may get another opportunity to serve them. With phone being one of the frequently-used media for client-communication, you may want to know how you can enrich your customer service standard over phone.

Good manners and politeness form the foundation of a strong customer service and this assumes greater importance when you talk to your customers over phone. Your customers can only feel your voice and they cannot see you when you talk over phone. So you should make sure that your language tone remains positive throughout your conversation, giving your customers a feel that you are listening to them and that you really care. Greeting your customers politely, revealing your name to them, and using ‘please’ and ‘thank you’ are ways to add personal touch to your interactions.

Your customers expect you to respond to their calls or address their queries as early as possible. Ideally, you should pick up a call before a third ring and respond to voicemail messages within 24 hours. Your customers call you because they have a problem that needs to be addressed and they think that you have a solution. So a prompt response from your side will make them feel relaxed as well as confident about your service.

Make sure that you use clear voicemail messages. Include an introduction and seek information from the caller and suggest a time when your callers can expect a call-back. You may conclude your message by directing your callers to your website and keeping them informed about special features, if any. Be cool, calm, and poised as you handle angry clients. Create a shield while letting your clients vent their anger and frustrations. Listen to them, offer them options, but do not make promises that you cannot fulfill. Stretching your limits does not work if you have unrealistic expectations to be fulfilled and if your company’s policies do not support such requests.

Source: https://selectansweringservice.com/know-how-you-can-improve-your-interactions-with-your-customers-over-phone/

Publish Date: July 26, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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