Benefits of A Live Answering Service - Select Answering Service - ContactCenterWorld.com Blog
Top 7 Benefits of A Live Answering Service
Improve your business and customer satisfaction with a live answering service! We’re sharing the 7 benefits of using a live answering service.
Do you ever feel like your company is losing business by not answering every single inquiry over the phone?
It may be an issue of how your receptionist is answering and directing incoming calls that could result in dialogue with new clients.
You may be thinking: It may be time for a change.
Come along as we go through the 7 benefits of hiring a live answering service for your business.
Answering Service Promotes Professionalism
At its very core, hiring a live answering service will seem professional to anyone trying to contact your business.
The last thing that you need is a receptionist who loses calls due to a lack of professionalism.
Receptionist: “Hi, hello, …uh …. how can I help you?”
Caller: “Er, um, can I speak with…”
Whoever answers your calls is your business’s first point of contact, so don’t you want that person to be as reliable as possible?
By having a trained service answer your calls, you can rest assured that your calls will be properly answered and directed based on your business’s needs.
Never Lose out on New Business With an Answering Service
The math is pretty easy to figure out, but losing calls means losing potential business.
You have to actually make the connection with your clients in order to peak their interests.
To quote the great philosopher Woody Allen, “Eighty percent of success is showing up.” By not being available as you can be to your clients, you are running the risk of losing their interest out of frustration and ultimately their business.
With a service that will be well equipped to handle your calls, no matter how great or small the volume, you will never lose out on the potential of gaining new business or keeping the business you may already have.
Receive Calls after Business Hours
So you just had someone interested in your business call right at 5:01 pm when your receptionist has already left for the day. Did they choose to leave a voicemail?
Will they call back tomorrow when your office is open again or will the take their business elsewhere?
According to the Kellog School of Business, prospective clients are more susceptible to your sales calls from between 8 to 9 AM and between 4 and 5 PM. The times are most likely when your business is just opening and just about to close up shop for the day.
If you think about it, those hours are not the most ideal since your receptionist is either just getting into the office and may be flustered with a high volume of calls. Or alternatively finishing up for the day and not as on top of things as he or she would be during prime business hours.
In both regards, it would be more optimal for your business to hire a team that will be ready 24 hours a day to properly direct incoming calls that could result in new business for your company.
Cut down on Staffing Costs
This is probably a major selling point for your business to switch from a receptionist to a live answering service.
According to US News, the average salary of a receptionist in the united states hovers around $30,000 per year. This may be a tall order for a small startup or new business in the early stages.
Considering our rates, your business would save much of these costs in the long run and notice the difference immediately.
No need to Train a New Receptionist
After the headache of finding the perfect receptionist to handle all of your incoming calls, you will probably have to keep a somewhat watchful eye on them for the first few months to make sure they are getting a handle on the position.
Every business is different, and so is every receptionist.
Because of that, it’s totally understandable that you may grow impatient with the time it takes your receptionist to settle into the groove you would prefer them to already have.
Plus, you will never have to worry about filling in for your receptionist should they ever be absent. With a large team of professionals, you will never have to scramble for phone coverage on days when you are short staffed.
Time spent on training a new receptionist is time easily lost where you could be growing your business.
Hiring a live service will ensure that you will be taken care of by someone who is experienced with a high volume of calls and can easily acclimate into situations that may be hard to navigate.
Use an Answering Service to Schedule Appointments
Whether your business is a medical office or a tech startup, chances are you can have a schedule of appointments from week to week.
By having a team of professionals who schedules your client’s appointments, as well as your own, you can rest assured that there will be no errors or conflicts that could end business relationships.
Just one more thing you will not have to worry about.
Won’t it be nice not to have to cross out and scribble every change on your calendar?
Out of Sight, Out of Mind
Think about it this way:
There will be no phones ringing off of the hook in the front of your office.
Only the important calls will be sent through to their proper extensions.
Having your reception problems stay out of sight and out mind will allow you not to worry about whether calls are being answered correctly or efficiently.
This will allow you to focus on the work that needs get done.
And as a convenience, this will also cut down the complications of relaying information by offering to text or email any messages you may miss during your busy day.
Now wouldn’t that bring you some peace of mind?
There You Have it - The 7 Benefits of a Hiring a Live Answering Service
The choice is yours to make your business run more efficiently with a professional service that will only make your life easier.
Don’t you owe this to yourself?
If you have any questions about why a live answering service may be right for your business, feel free to send us a message through our contact page. We are here to help!
Publish Date: May 24, 2017 5:00 AM
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