Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

5 Examples of Good Customer Service and What Lessons Can Be Learned - Select Answering Service - ContactCenterWorld.com Blog

5 Examples of Good Customer Service and What Lessons Can Be Learned

5 Examples of Good Customer Service and What Lessons Can Be Learned

Every business owner knows that great customer service is essential for a thriving business. Here are 5 examples of good customer service, as well as what you can learn from each so your customer service team will be able to provide your customers with a wonderful experience.

The success of any business depends on its customer service. If you own a business, you know this to be all too true. After all, your customers return and spread the word when they have good experiences, not bad.

But how do you instill the value of good customer service in those who deliver it?

You hire your employees with the impression that they understand customer service. But sometimes the best employee (and business owner) needs a refresher on what good customer service looks like.

That’s why we’re bringing you these real life, extraordinary examples of good customer service to model from!

Trader Joe’s Uncommon Delivery

The harsh Northeast winters are typically unforgiving, especially in Pennsylvania. There was one particular storm that stranded an 89-year-old man in his apartment.

Worried, his daughter phoned around in search of a grocery store that would deliver food to him. This was, of course, years before the convenience of AmazonFresh and Uber Eats.

After no luck, the woman finally called Trader Joe’s, who ended up making a very special exception.

Trader Joe’s not only delivered $50 worth of groceries to her father’s apartment within 30 minutes. They also didn’t charge her, and instead wished her a happy holiday.

To top it all off, they even suggested low-sodium items for the man’s low-sodium diet!

The Lesson

Company policy is company policy. But sometimes life throws us the kinds of curveballs where it’s okay to bend the policies.

Trader Joe’s delivered more than food that day. Teach your employees great customer service skills when handling circumstances like bad weather.

You can also teach your employees when to make exceptions to your company’s policy. By doing so, they can help those customers who are most in need.

Delta Employee Fixes a Sky-High Problem

Airlines, and airports in general, typically get a bad rep. But this is one of many examples of good customer service that can make you think differently about them.

Barbara Apple Sullivan had a big problem when she dropped her passport in an airport mailbox.

A Delta Airlines employee named Karim Sayoud came to her rescue. He called the U.S. Homeland Security Customs and Border Control. He then personally escorted Sullivan through customs and security.

The story doesn’t end there! Sayoud took it upon himself to mail back Sullivan’s passport in New York the following day.

The Lesson

Not every airport horror story has as happy of an ending as Sullivan’s.

There was no guarantee that Sullivan would’ve been able to travel that day. The Delta Airlines employee could’ve easily told Sullivan to come back the next day. Instead, Karim Sayoud demonstrated when an employee invests himself in the customer’s experience.

More companies should reward their employees for great customer service skills. You can also teach your employees how to handle problematic situations involving customers.

Starbucks Goes Above & Beyond

It’s hard to ensure that every single one of your customers leaves satisfied. A negative customer experience is bound to happen, which is why it’s important to always prepare for them.

Take this story that involved a man named Jason, Starbucks, and a minor disagreement.

A Starbucks Gold Card could once give you a 10% discount on every order back in 2009. But when one Starbucks would not honor that discount, Jason contacted customer support. Instead of refunding his money, Starbucks gave him a $50 gift card.

The Lesson

Bad customer experiences are bound to happen. Especially when employees don’t care to create solutions to problems. Sometimes bad customer experiences occur because employees don’t understand company policy.

You should always make sure your employees understand your own company’s policy. But you can also teach them how to handle disagreements in person and over the phone.

When a customer has a bad experience, you’ll do what you can to save their opinion of your brand.

Morton’s Leaves an Impression Full of Personality

Delivering quality products and services is at the heart of good customer service. But sometimes excellent customer service has more of a personality when delivering.

Take the time Peter Shankman wasn’t going to have time to eat dinner after a flight. Shankman jokingly tweeted at Morton’s Steakhouse requesting a steak when he arrived at his next destination. He got more than he bargained for.

When he arrived, a Morton’s employee was waiting with Shankman’s steak. Someone had caught wind of Shankman’s tweet and forwarded it to a nearby Morton’s in Newark.

The Lesson

It’s okay to have fun with your customers. Most times, they’ll appreciate the extra efforts you put in to make their day. Good experiences, after all, will keep them coming back again and again.

Encourage your employees to listen to your customers online and in person. They appreciate when their voices are heard!

Sainsbury’s Takes Customer Criticism to Heart

As a business owner, you’re probably no stranger to the occasional instance of criticism. Even the most successful business owners aren’t invincible to downright negative feedback.

Customer feedback, whether good or bad, is part of business. And without it, businesses would never challenge themselves to improve!

That’s something that Sainsbury’s, a UK-based chain supermarket, demonstrated an understanding of back in 2011.

Sainsbury’s used to brand a loaf of bread as “tiger bread”. However, the “tiger bread” actually resembles more of a giraffe’s spots.

A 3-year-old girl thought so, at least. So, she wrote to Sainsbury’s customer support telling them that it should be “giraffe bread”.

A representative from the Sainsbury’s customer support team not only wrote her back. The company wound up re-branding the loaf of bread as “giraffe bread” in the end.

The Lesson

This is one of many heartfelt examples of good customer service. Sainsbury’s demonstrated great customer skills when they responded to the girl’s critique. They also took her input as an opportunity to improve some of their branding.

The customer is not always right 100% of the time. But often, the customer can have a valuable opinion that can improve your business!

Every good business takes the time to respond to each of their customers. Encourage your employees to bring customer feedback to your attention.

Applying Examples of Good Customer Service in Your Own Business

The 5 examples of good customer service we shared are just the ones that made the headlines. The truth is that we all encounter good customer service every day, in a variety of forms.

The employees of your business already execute excellent customer service. By sharing these stories, you can inspire your employees to deliver in bigger and better ways.

But customer service doesn’t end after 5 p.m. or when you close the doors. Ensure that your customers have the best experience by hiring a live phone answering service. For more information, contact us today!

Source: https://selectansweringservice.com/5-examples-of-good-customer-service-and-what-lessons-can-be-learned/

Publish Date: June 11, 2018 5:00 AM


2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

5.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 



View more from Select Answering Service

Recent Blog Posts:
Why You Need a Dental Answering ServiceNovember 12, 2019 5:00 AM
Real Estate Answering ServiceSeptember 17, 2019 5:00 AM
How An Answering Service Can Grow Your Business in 2019January 31, 2019 5:00 AM
5 Examples of Good Customer Service and What Lessons Can Be LearnedJune 11, 2018 5:00 AM
What is Exceptional Customer ServiceApril 20, 2018 5:00 AM
Forwarding Phone LinesOctober 2, 2017 5:00 AM
Benefits of A Live Answering ServiceMay 24, 2017 5:00 AM
Tips To Handle A Difficult CallerJanuary 6, 2017 5:00 AM
Top Ways To Make Cold Calls WorkDecember 9, 2016 5:00 AM
Creating Customer Delight, Developing Strong RelationshipsOctober 28, 2016 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10287 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =