The unexpected may happen any time and you should keep backup plans in place to ensure business continuity. With communication being the bridge to maintain constant contact with your customers and potential customers, you may want to invest in a live answering service that will remain functional even at a time when your business loses its normal flow due to nature’s unplanned turmoil. Live answering services have disaster recovery systems, such as redundant phone systems and back generators, and they operate from multiple locations, which allow them to answer calls promptly and to organize and retrieve your callers’ messages efficiently.
When you work with a live answering service provider that guarantees 99.9% uptime, you are able to establish an uninterrupted path of communication with your customers. Whether your business is affected by a hurricane-induced power outage or your schedule gets disrupted by a winter snow storm, your live answering service will always be in touch with your customers on a 24/7 basis. You may not know when a disaster strikes, but when it actually strikes, you should be ready with emergency response plans. Your answering service assistants will be trained to address critical scenarios and to ensure service continuity.
A reputed live answering service provider will provide you with custom industry plans, allowing you to address your unique scenario in an appropriate manner. Each emergency situation is different and hence, all emergency calls cannot be treated in the same way. Your approach to deal with an HVAC emergency will differ from your approach to deal with a medical emergency. Your live answering service should be able to address different emergencies differently with personalized business message management solutions that may include customized on-call rosters and scripts.
In today’s business landscape that is constantly subjected to volatility, you are expected to keep backup plans in place to respond to changes that may emerge suddenly to challenge your existence. With today’s businesses and communications being strongly based on advanced technologies, you cannot find any excuse for not deploying a workable backup and redundancy strategy that can be translated into real outcomes in times of need. A reliable answering service should have backup generators that can remain functional for months and provide uninterrupted power supply to support operations. Additionally, most answering service providers operate through multiple offices located in multiple locations which work to preserve service continuity in times of disaster. They also deploy sophisticated redundancy systems, allowing you to maintain contact with your customers at all times.
Publish Date: May 31, 2016 5:00 AM
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
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