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Why Small Business Owners Need Answering Services - Select Answering Service - ContactCenterWorld.com Blog

Why Small Business Owners Need Answering Services

Answer the Call: Why Small Business Owners Need Answering Services

Customer satisfaction should be a top priority for any business. Having a small business answering service is an easy way to impress customers.

It’s no secret that having a poor level of customer service can adversely affect your company’s performance. In fact, damage to your business’s reputation can be notably difficult to recover from in many circumstances.

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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So, you’ll need to place heavy emphasis on this practice in order to prevent issues from arising. Fortunately, incorporating a small business answering service is an efficient way to do so.

Not sure where to start? Don’t worry, we’ve got you covered.

Let’s take a look at everything you need to know about the benefits.

Establish Professionalism

It’s essential to make a stellar first impression when a potential customer or client calls your business. If you don’t have a dedicated employee who focuses on handling incoming calls, you run the risk of conveying that you don’t run your business in a professional manner.

For example, an inexperienced employee or someone who’s notably busy may greet the caller inappropriately when they answer the phone. Although this may seem like a relatively minor occurrence, it could easily prevent that individual from wanting to work with your company in the future.

Outsourcing to a dedicated answering service will ensure that every call is handled as professionally and efficiently as possible.

You Can Always Answer Your Customers’ Calls

As you may expect, it’s highly likely that you’ll miss out on a potential lead or sale if you aren’t able to answer the phone when someone calls. In some cases, they may call back at a later time, or you could get in touch with them after returning their call.

But, you can’t always assume that they will be available, or that they’ll still be interested.

So, it’s imperative that you’re able to answer the phone under every circumstance. During times with particularly high call volume, a professional small business phone service will be able to put customers on hold and communicate with them as soon as the opportunity arises.

More Focus on Integral Tasks

Whenever you outsource, you’re sending obligations to someone else, and you and your team will be able to focus more on the tasks that are relevant to your roles.

This will streamline your overall productivity and allow you to drastically increase the amount of work that you get done. For example, a graphic designer will be able to focus far more easily if they never have to worry about answering the phone next to them when it rings.

Although many small business owners attempt to cut as many costs as they can, consider an answering service for small businesses an investment into your company. Since increased efficiency is likely to directly translate into increased revenue, the money you spend is more than worth it.

Utilizing a Small Business Answering Service

With the information we’ve given you about using a small business answering service, you’re on your way toward making the decision that’s best for you.

Want to learn more about how we can help? Feel free to get in touch with us today to see what we can do.

Source: https://selectansweringservice.com/why-small-business-owners-need-answering-services/

Publish Date: September 12, 2020


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

4.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

5.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

6.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier
PH: 213-943-2023
 



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Why Small Business Owners Need Answering ServicesSeptember 12, 2020
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