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Top Ways To Make Cold Calls Work - Select Answering Service - ContactCenterWorld.com Blog

Top Ways To Make Cold Calls Work

Top Ways To Make Cold Calls Work

Making a cold call is not an easy task for all. The idea of making cold calls instills fear in the mind of the caller as he puts himself into the shoes of the recipients and remembers how he got offended when someone else called him during a family lunch occasion to inform about a certain product. In this article, we have outlined some ways by which you can make cold calls work and we hope that you will like to try them out before you say “No”.

  • Identification Of Leads: When you make a cold call, make sure that you have identified your leads and that you call only those who actually constitute your target customer base.
  • Creation Of A Proper Plan: Block a specific time slot to make calls. Mornings or even after hours are the best times to make cold calls. And yes, you may make successful cold calls even during holidays.
  • Identify The Specific Objective Of Each Call: You cannot dedicate a single call to fulfill multiple objectives. This is the reason why you should plan your script in advance depending on your objective. For example, if you want to schedule a sales appointment, you will need to refrain from making a sales offer directly over the call. By sticking to the objective of your call, you will not only increase the probability of your success rate, but you will also be recognized as a busy professional by your target.
  • Create Proper Scripts: Your script should be simple and free from technical jargons. Introduce yourself and explain the purpose of your call in an easy-to-understand language.
  • Manage The Middleman Tactfully: Middlemen appear in the form of receptionists or personal assistants and their job is to prevent unwanted calls from reaching your target. When a personal assistant receives your call, communicate with him in a polite but confident way. There are chances that you may end up leaving messages and your target will never get back to you. Nevertheless, you may still receive valuable information from the assistant. For example, you may check when you can call back in the morning or during the evening. As a matter of fact, owners and senior executives will come early and stay back late at office whereas receptionists and assistants have a fixed time for operations and they will work only within the allocated time. So there are chances that you will get a chance to talk to your target during early morning or the afterhours.

Making a cold call is all about conquering your fear. You are just a voice to people who receive your call. You may be treated badly by people, but they will not know you personally and will forget about you as soon as the call ends. Secondly, you play a number game when you do cold sales calls. The more you call, the better will be your chances of closing a sale.

Source: https://selectansweringservice.com/top-ways-to-make-cold-calls-work/


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Publish Date: December 9, 2016 5:00 AM


2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 



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