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5 Reasons Why Doctors Need Live Answering Services - Select Answering Service - Blog

5 Reasons Why Doctors Need Live Answering Services

5 Reasons Why Doctors Need Live Answering Services

Doctors aren’t always in the office, but patients should always receive prompt guidance. That’s where live answering services come in.

Patients rely on your office in their times of need, but what happens when they call after hours?

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Some doctors staff extra workers to deal with after-hour phone calls and emergencies, but that added payroll costs affect your bottom line. Live answering services offer a better option to doctors who don’t want to add new employees or additional shifts for existing employees.

Live answering services save time and money while providing patients with a better call experience. If you’re struggling to deal with the number of phone calls your practice receives daily, a live answering service can help. Below, you’ll find five more reasons to consider signing up for a live answering service today.

1. Live Answering Services Are an Affordable Option

The average cost for a front desk receptionist at a healthcare office is $14 hourly. If you add benefits on top of that, you’re looking at a very expensive way to make sure calls get answered. Plus, a receptionist can only handle so many calls at once.

You may need two or three receptionists to ensure every call gets answered. Those added costs simply aren’t practical for most doctor’s offices. Phone answering services cost much less than new employees and guarantee every call is answered no matter what time of day the patient calls.

2. Answering Services Help You Care for Your Patients

Put yourself in one of your patient’s shoes. They’re calling your office early in the morning because it’s the only free time they have all day. They’re very sick and need to schedule an appointment with you as soon as possible. You haven’t gotten to the office yet, however, so their phone call goes straight to voicemail.

How would you feel if you were this patient? You wouldn’t feel like you were being taken care of. With an answering service, however, your patient would get their appointment scheduled whether you were in the office or not.

3. An Answering Service Can Help Increase Revenue

Patient satisfaction is important and can have a big impact on your bottom line. Studies have shown that businesses of all types can boost revenue by 4% to 8% by prioritizing customer service.

Medical answering services can boost patient satisfaction by ensuring their calls are always answered. Instead of losing patients to doctors who do have answering services, keep your patients satisfied enough to recommend your practice to their friends.

4. You Won’t Have to Train New Employees

With healthcare insurance being so complicated, it takes time for new employees to understand the industry enough to answer patient questions. Phone answering services for doctors provide professionals who know the industry and can answer any questions your patients may have.

Instead of having to train new employees until they’re familiar with your practice, you can get patient questions answered right away with a live answering service.

5. You Can Free up Your Time to Deal With Patients

When your waiting room is filled with patients, you and your staff don’t have time to be fielding calls from others. Let doctor phone services handle the incoming calls while you handle the patients who need your help now. With call routing features and processional live operators at hand, you won’t have to worry about the patients outside the office while you’re helping the ones inside.

Are You Ready to Save Time With a Live Answering Service?

Whether you’re hoping to be a more reliable healthcare provider for your patients or you just want to cut overhead costs, live answering services can provide you with the resources you need.

If you’re ready to add answering services to your office, contact the professionals at Select Answering Service today.


Publish Date: April 28, 2021 5:00 AM

2021 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)


VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

View more from Select Answering Service

Recent Blog Posts:
Phone Etiquette | How to Handle Calls ProfessionallyOctober 25, 2021 5:00 AM
How an Answering Service Reduces Business ExpensesSeptember 29, 2021 5:00 AM
5 Reasons Why Doctors Need Live Answering ServicesApril 28, 2021 5:00 AM
How to Compare Answering Service CompaniesJanuary 21, 2021 5:00 AM
Why Small Business Owners Need Answering ServicesSeptember 12, 2020 5:00 AM
Why You Need a Dental Answering ServiceNovember 12, 2019 5:00 AM
Real Estate Answering ServiceSeptember 17, 2019 5:00 AM
How An Answering Service Can Grow Your Business in 2019January 31, 2019 5:00 AM
5 Examples of Good Customer Service and What Lessons Can Be LearnedJune 11, 2018 5:00 AM
What is Exceptional Customer ServiceApril 20, 2018 5:00 AM

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