5 Reasons Why Doctors Need Live Answering Services

5 Reasons Why Doctors Need Live Answering Services

Doctors aren’t always in the office, but patients should always receive prompt guidance. That’s where live answering services come in.

Patients rely on your office in their times of need, but what happens when they call after hours?

Some doctors staff extra workers to deal with after-hour phone calls and emergencies, but that added payroll costs affect your bottom line. Live answering services offer a better option to doctors who don’t want to add new employees or additional shifts for existing employees.

Live answering services save time and money while providing patients with a better call experience. If you’re struggling to deal with the number of phone calls your practice receives daily, a live answering service can help. Below, you’ll find five more reasons to consider signing up for a live answering service today.

1. Live Answering Services Are an Affordable Option

The average cost for a front desk receptionist at a healthcare office is $14 hourly. If you add benefits on top of that, you’re looking at a very expensive way to make sure calls get answered. Plus, a receptionist can only handle so many calls at once.

You may need two or three receptionists to ensure every call gets answered. Those added costs simply aren’t practical for most doctor’s offices. Phone answering services cost much less than new employees and guarantee every call is answered no matter what time of day the patient calls.

2. Answering Services Help You Care for Your Patients

Put yourself in one of your patient’s shoes. They’re calling your office early in the morning because it’s the only free time they have all day. They’re very sick and need to schedule an appointment with you as soon as possible. You haven’t gotten to the office yet, however, so their phone call goes straight to voicemail.

How would you feel if you were this patient? You wouldn’t feel like you were being taken care of. With an answering service, however, your patient would get their appointment scheduled whether you were in the office or not.

3. An Answering Service Can Help Increase Revenue

Patient satisfaction is important and can have a big impact on your bottom line. Studies have shown that businesses of all types can boost revenue by 4% to 8% by prioritizing customer service.

Medical answering services can boost patient satisfaction by ensuring their calls are always answered. Instead of losing patients to doctors who do have answering services, keep your patients satisfied enough to recommend your practice to their friends.

4. You Won’t Have to Train New Employees

With healthcare insurance being so complicated, it takes time for new employees to understand the industry enough to answer patient questions. Phone answering services for doctors provide professionals who know the industry and can answer any questions your patients may have.

Instead of having to train new employees until they’re familiar with your practice, you can get patient questions answered right away with a live answering service.

5. You Can Free up Your Time to Deal With Patients

When your waiting room is filled with patients, you and your staff don’t have time to be fielding calls from others. Let doctor phone services handle the incoming calls while you handle the patients who need your help now. With call routing features and processional live operators at hand, you won’t have to worry about the patients outside the office while you’re helping the ones inside.

Are You Ready to Save Time With a Live Answering Service?

Whether you’re hoping to be a more reliable healthcare provider for your patients or you just want to cut overhead costs, live answering services can provide you with the resources you need.

If you’re ready to add answering services to your office, contact the professionals at Select Answering Service today.

Source: https://selectansweringservice.com/5-reasons-why-doctors-need-live-answering-services/

2023 Buyers Guide

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Telecoms

 

1.)

Cloud IT Services GmbH Dialfire Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen. You can see the full list of features here:

2.)

Cloudonix Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.)	Connectica Solutions, LLC PBX On The Cloud We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates. We specialize in the US and Latin American market.

4.)	DiRAD Technologies AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.)	Layer One Technologies Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.)	Lexico Telecom SIP TRUNK PROVIDER We provide competitive SIP trunk services with different level of quality, IVR mailing service, pay per call servise, DID numbers service.

7.)

Megacall VOIP services Stay in contact quickly and easily with your international offices through Megacall. Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget. 📞 Virtual Switchboard 🔌 SIP trunk 🔢 Virtual number 📠 Call Center Solutions

8.)

NetSapiens SNAPsolution Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc... (read more)Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use. netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a concurrent call basis instead of charging per-seat or per-feature. SNAPsolution, SNAPvantage, and SNAPanalytics give you all the tools to start off strong in the VoIP industry while giving you room to grow efficiently within your means. Why Sessions, Not Seats? The era of the mobile workforce is upon us. In fact, Google recently put out an estimate that 80% of the global workforce is now performing deskless work every day! Unfortunately, when it comes to providing Unified Communications (UC) features to these deskless employees, many systems operators, carriers and service providers are stuck investing in their platforms on a per-seat basis. That limits them to chasing only about 20% of the workforce - those with actual seats and desks. Why not expand your addressable market and open your business model to chase up to 5 times as many clients as you are today? If a majority of the workforce today doesn’t have a desk, does it make sense to purchase the UC solutions you want to sell by the seat? We don’t think so. That’s why we’ve created this report titled Sessions, Not Seats. In it, we’ll show you why finding a UC platform, like our SNAPsolution, that charges for sessions instead of seats is the way to go.

9.)

Nuxiba Technologies CenterWare Build a strong business presence and improve customer relationships! Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics. Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more! Schedule a live demo or request a quote today!

10.)

PRILINK Demarc Network Traffic Monitor A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

11.)

Scopserv Integrated Services ScopTEL IP PBX The ScopTel IP PBX solution is a distributed software application that can be installed on both virtual and physical servers, thus offering a multitude of architectural designs from premise-based servers to a centralized data center (DC) hosted WAN environment. The application is distributed as an ISO which includes the customized Linux operating system

12.)

Televergence Long Distance and Toll Free Specialists for Contact Centers Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms. Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

13.)

The Phone Number Testing Company Phone Number Testing and Validation Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test. If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers. We offer a free no obligation test trial

 

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