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Forwarding Phone Lines - Select Answering Service - Blog

Forwarding Phone Lines

How To Forward Phone Lines - 5 Thing To Know

Forwarding phone lines can be a handy feature on your phone system. Here are 5 things you need to know: the when, why, and how of call forwarding!

You can’t be in numerous places at once. Nobody has that ability. Or do they?

With call forwarding, you have the ability to forward your calls from your cell phone to anywhere you want. Giving you the ultimate freedom.

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Think of the possibilities when you’re traveling, running a business, or when you simply want to always receive your calls without issues. No matter where you are.

Call forwarding is included in most phone plans, and with answering services. With answering phone line services you get free call forwarding, and most cell phone providers come with it, too.

Call forwarding is a no-brainer for any business or anyone with a phone system. Today we’re taking a deep dive into 5 things you need to know about forwarding phone lines.

1) How Forwarding Phone Lines Work

Maybe you’ve been contemplating getting a phone system that includes call forwarding, or perhaps you already have it but haven’t got a clue how to use it?

How does it work? Basically, with forwarding phone lines you can route any call to wherever you like. There are dozens of reasons for using them, but in every case, it comes down to convenience.

The Steps to Forwarding Your Phone Line to Another Number:

  1. Listen for dial tone
  2. Dial *72
  3. Wait for a dial tone
  4. Punch in the number you want the calls routed to

Easy peasy. Then it should call that 10-digit number you punched in, and when someone picks up or it goes to voicemail you’ll know it worked successfully.

It’s just as simple to turn off the call forwarding.

  1. Listen for dial tone
  2. Dial *73
  3. Wait for two quick tones
  4. Then wait for a dial tone
  5. It’s deactivated!

2) It Has Major Benefits

In a world where technology and communication are everything, you can’t afford to not take advantage of forwarding phone lines and the major benefits.

Some of The Massive Benefits:

  • Ability to travel
  • Seconds to activate
  • Avoid hang-ups
  • Avoiding lost leads
  • Always being available
  • Looking professional

If you’re a business owner, communication is key. In a survey, 67% of customers hung up the phone because they couldn’t reach a real person.

This is huge. Imagine the amount of conversions those businesses could have made but didn’t because they didn’t have someone to answer their phones.

3) You Can Take a Break When You Need Too

There’s no doubt about it, forwarding phone lines are an outstanding business asset and just an excellent asset in general. But what happens when it takes over your life?

Of course, you don’t have to let it. But when you can easily forward your calls from the office to your home anytime, it’s easy to get too caught up in work. T

Utilize the simple deactivating feature we talked about when you know it’s time to take a break, it’s family time, or you’re attempting to sleep.

You can also check the caller ID to see if it’s a critical call to take. And if it’s not, and it’s 11 PM on a Sunday night, just let it go to voicemail.

This is where having an answering system comes in handy. You can continue to serve your customers, keep them content, and still have a life.

4)It Will Drastically Improve Your Customer Service

It’s no secret that news travels quickly in the online world. One bad review on your Facebook business page could mean a dip in leads. When customers are not happy with the service, 13% of them will tell 15 or more people, states this survey. Whereas, 72% of customers will share a good experience will only 6 people.

This is why if you’re a business owner, every single customer should be treated like gold. After all, they are the very core of your business. Without them, you don’t have a business.

It doesn’t matter if you or someone on your staff is having a bad day, you still have to be courteous, helpful, and kind, or you’ll risk your reputation, leads, conversions, and your business.

It may surprise you how high of a value your customers place on customer service. They would rather pay more money out of their pockets, just to be treated better and to have less frustration when dealing with businesses.

Forwarding phone lines is a game-changer when it comes to customer service. You can always ensure your customers or clients have you on speed dial, and they’re always content.

5) Read The Fine Print And Check Into Extra Costs

Although call forwarding is typically included with any cell phone provider or answering service, there may be other fees or conditions you aren’t privy too with some cell-phone providers.

These will be minimal, but it’s always smart to read the fine print because every cell phone provider will be different.

Check to see if there are any extra charges per minute when using a call forwarding system. However, often times there won’t be. But different factors like your location can make a difference.

Some cell phone providers may even have a different process when it comes to setting up forwarding phone lines. This is unlikely, as using the method of *72 is pretty standard, you’ll still want to confirm all of those details.

Even if there are some minimal extra fees associated with call forwarding, it’s an innovative and smart way to do business. The return on investment can be huge if you do things correctly.

Final Thoughts

You cannot afford to not invest the minimal amount of time to set up forwarding phone lines. It takes seconds to activate, and seconds to deactivate.

It gives you immense freedom and even will help with your customer service if you own a business.

What’s not to love about it?

If you want to take it up a notch and get an affordable answering service that comes with forwarding phones lines, you can contact us here. We’d be happy to help or answer any questions you may have.


Publish Date: October 2, 2017

2021 Buyers Guide Artificial Intelligence

Page: 12
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.


Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.


Aktify is personalizing interactions between brands and consumers at scale with machine learning. It allows contact centers to offload their leads that are not responding to agents to Aktify where AI will be used to follow up through SMS until the customer is ready to talk to an agent. Aktify produces something out of nothing, as typically unresponsive leads are not focused on.

Balto Software Inc

Real-time call guidance and post call data analytics
Balto Software is a provider of real-time intelligent call support and coaching. Our software solution leverages artificial intelligence to listen to both sides of a call and deliver mission-critical information and feedback to sales representatives immediately. Our solution is fully customizable and our current customers include sales teams and customer service groups in sectors ranging from debt collections to healthcare and home improvement.


Cognigy.AI is a Conversational AI Automation platform that enables enterprises to easily create and operate AI-powered virtual agents to automatically handle calls and chats from customers and employees.

Consilium Software

Consilium UniChAI™
Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a conversational AI platform which is playing an important role in improving some of these aspects of customer experience (CX) through chatbots – which are intelligent and natural-language virtual assistants meant to augment a c...
(read more)


ContactEngine connects conversations across entire customer journeys with One Voice delivering exceptional CX and demonstrable business value for organizations around the world.

ContactEngine provides proactive customer service by helping your customers through the channels they’re most comfortable with. It aims to contact your customer before your customer contacts you.


Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

eGain Corporation

Automate the routine and boring and augment the interesting with eGain AI (Artificial Intelligence). eGain is a pioneer in AI for contact center customer service and customer engagement and has developed cutting-edge technology as also best practices and proven use-cases over the last two decades. eGain’s patented Case-Based Reasoning (CBR) technology, called Guided Help, is a simple but powerful AI technology used to find answers to customer issues, and for process guidance and decision making. Along with Knowledge and Analytics, Artificial Intelligence forms the core of the eGain Customer Engagement Hub platform and its omnichannel and digital-first capability.

eGain Corporation

eGain Knowledge+AI
eGains omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


Scale up your business using Convy AI, the artificial intelligence that acts like a human helping enterprises to better interact with their clients and agents to be focused on the value added transactions.
Convy.AI is used to support, entertain and simplify the experience of million of customers every month.
Convy.AI understand natural language (but supports also button based UIs), simply integrate many front end (chat, email, whatsapp, IVR, Alexa, google home, ...) and it's zero code admin interface enables everybody to manage conversations.


ExecVision is a conversation intelligence platform built to drive human behavior change which positively impacts individual, team, and organization performance. The software ingests, transcribes, and analyzes conversations to provide actionable insights for coaching, upskilling, and more informed decision making. Sales, QA, customer success and support teams use ExecVision to create a consistent experience across the customer journey.


Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. This is true of websites and mobile apps as much as it of touch-tone IVRs. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs.

AI can help create user interfaces that are adaptable and personalized. Advances in Conversational AI make it possible to interact with the user in natural language. Many IVRs are being re-configured to work this way and businesses are also introducing text-based cha...
(read more)


Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes.

Mediatel Data Srl

Contact Center Solution AI-Driven
Mediatel Research and Development team developed Artificial Intelligence Engine, part of the Contact Center platform, suitable for vocal interactions using Natural Language Processing modules and digital interactions, used in chat sessions, for chat bots, email management for email dispatching or text messages.

MFE International

Oracle Digital Assistant
The next generation state-of-the-art text and voice AI Chatbot . No coding required.
Reduce call volumes by 30-60%. Reduce waiting times


CSAT.AI Scores Better Customer Service with Gamified Guidance!

CSAT.AI lets agents know when they’re on the right track by predicting CSAT scores in real time (when they’re fixable!) - because most customers don’t leave feedback, they just leave.

CSAT.AI measures if the customer’s questions were answered, how empathetic was your agent and the customer’s sentiment to predict a CSAT score without pesky surveys, all in real time. QA is modernized and the CX game is improved - no matter if your agents are at their home or your office.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)


VADS Smart Chat Assistance
VADS Smart Chat Assistant is a computer program that conducts a conversation via auditory or textual methods.

VADS Smart Chat Assistant is an artificial intelligence (AI) program that simulates interactive human conversation using key pre-calculated user phrases and auditory, visual, and text-based signals.

Benefits :
- Reducing operational workload
- Increase customer engagement and customer experience
- Save on operating costs
- Provide insight into the customer
Page: 12

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