Forwarding Phone Lines - Select Answering Service - ContactCenterWorld.com Blog
How To Forward Phone Lines - 5 Thing To Know
Forwarding phone lines can be a handy feature on your phone system. Here are 5 things you need to know: the when, why, and how of call forwarding!
You can’t be in numerous places at once. Nobody has that ability. Or do they?
With call forwarding, you have the ability to forward your calls from your cell phone to anywhere you want. Giving you the ultimate freedom.
Think of the possibilities when you’re traveling, running a business, or when you simply want to always receive your calls without issues. No matter where you are.
Call forwarding is included in most phone plans, and with answering services. With answering phone line services you get free call forwarding, and most cell phone providers come with it, too.
Call forwarding is a no-brainer for any business or anyone with a phone system. Today we’re taking a deep dive into 5 things you need to know about forwarding phone lines.
1) How Forwarding Phone Lines Work
Maybe you’ve been contemplating getting a phone system that includes call forwarding, or perhaps you already have it but haven’t got a clue how to use it?
How does it work? Basically, with forwarding phone lines you can route any call to wherever you like. There are dozens of reasons for using them, but in every case, it comes down to convenience.
The Steps to Forwarding Your Phone Line to Another Number:
- Listen for dial tone
- Dial *72
- Wait for a dial tone
- Punch in the number you want the calls routed to
Easy peasy. Then it should call that 10-digit number you punched in, and when someone picks up or it goes to voicemail you’ll know it worked successfully.
It’s just as simple to turn off the call forwarding.
- Listen for dial tone
- Dial *73
- Wait for two quick tones
- Then wait for a dial tone
- It’s deactivated!
2) It Has Major Benefits
In a world where technology and communication are everything, you can’t afford to not take advantage of forwarding phone lines and the major benefits.
Some of The Massive Benefits:
- Ability to travel
- Seconds to activate
- Avoid hang-ups
- Avoiding lost leads
- Always being available
- Looking professional
If you’re a business owner, communication is key. In a survey, 67% of customers hung up the phone because they couldn’t reach a real person.
This is huge. Imagine the amount of conversions those businesses could have made but didn’t because they didn’t have someone to answer their phones.
3) You Can Take a Break When You Need Too
There’s no doubt about it, forwarding phone lines are an outstanding business asset and just an excellent asset in general. But what happens when it takes over your life?
Of course, you don’t have to let it. But when you can easily forward your calls from the office to your home anytime, it’s easy to get too caught up in work. T
Utilize the simple deactivating feature we talked about when you know it’s time to take a break, it’s family time, or you’re attempting to sleep.
You can also check the caller ID to see if it’s a critical call to take. And if it’s not, and it’s 11 PM on a Sunday night, just let it go to voicemail.
This is where having an answering system comes in handy. You can continue to serve your customers, keep them content, and still have a life.
4)It Will Drastically Improve Your Customer Service
It’s no secret that news travels quickly in the online world. One bad review on your Facebook business page could mean a dip in leads. When customers are not happy with the service, 13% of them will tell 15 or more people, states this survey. Whereas, 72% of customers will share a good experience will only 6 people.
This is why if you’re a business owner, every single customer should be treated like gold. After all, they are the very core of your business. Without them, you don’t have a business.
It doesn’t matter if you or someone on your staff is having a bad day, you still have to be courteous, helpful, and kind, or you’ll risk your reputation, leads, conversions, and your business.
It may surprise you how high of a value your customers place on customer service. They would rather pay more money out of their pockets, just to be treated better and to have less frustration when dealing with businesses.
Forwarding phone lines is a game-changer when it comes to customer service. You can always ensure your customers or clients have you on speed dial, and they’re always content.
5) Read The Fine Print And Check Into Extra Costs
Although call forwarding is typically included with any cell phone provider or answering service, there may be other fees or conditions you aren’t privy too with some cell-phone providers.
These will be minimal, but it’s always smart to read the fine print because every cell phone provider will be different.
Check to see if there are any extra charges per minute when using a call forwarding system. However, often times there won’t be. But different factors like your location can make a difference.
Some cell phone providers may even have a different process when it comes to setting up forwarding phone lines. This is unlikely, as using the method of *72 is pretty standard, you’ll still want to confirm all of those details.
Even if there are some minimal extra fees associated with call forwarding, it’s an innovative and smart way to do business. The return on investment can be huge if you do things correctly.
You cannot afford to not invest the minimal amount of time to set up forwarding phone lines. It takes seconds to activate, and seconds to deactivate.
It gives you immense freedom and even will help with your customer service if you own a business.
What’s not to love about it?
If you want to take it up a notch and get an affordable answering service that comes with forwarding phones lines, you can contact us here. We’d be happy to help or answer any questions you may have.
Publish Date: October 2, 2017 5:00 AM
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