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Positive People = Positive Performance - Self Management Group - ContactCenterWorld.com Blog

Positive People = Positive Performance

Are you excited by whatever tomorrow brings? Do you fully engage in things each day, particularly if they’re challenging? Do you take risks to better yourself, knowing that your mistakes will be seen by all?

If you said ‘yes’ to all of the above, you may be happier and more successful in the long run.

Paul Fairlie and Self Management Group are identifying the mindsets of very happy and successful people. What have we found so far?

Salespeople with flourish and courage mindsets outperform their peers by 77% and 111%, respectively.

People with a flourish mindset look forward to things in the future – even the bad things. When they experience adversity, they develop and build strengths, rather than become impaired. Similarly, people with a courage mindset believe that they can change themselves, so they take risks to get better at things. When they fail, they shrug it off as part of learning, even if the rest of the world is laughing at them.

But it’s no laughing matter. We found that salespeople with flourish mindsets had 77% higher objective performance than their peers. For courage, it was 111%. In fact, performance was higher by as much as 132% for some productivity indicators.

What Does this Mean for Employers?

People with these mindsets take initiative, even when the going gets rough – and perhaps especially when things get rough. They’re also resilient in a work world where it’s becoming impossible to shield employees from adversity. In the near future, we will be helping employers to select and develop people with these mindsets.

Positive people are positive employees with positive performance. That’s why it’s important to assess the positive personal attributes among job applicants and current employees alike.


Find out about our Positive Work Inventory® (PWI), a comprehensive survey of the drivers of positive workplaces at your organization.

Download the PWI product sheet now!

Source: https://www.selfmgmt.com/blog/positive-people-positive-performance/

Publish Date: August 16, 2016 5:00 AM


2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 



View more from Self Management Group

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Positive People = Positive PerformanceAugust 16, 2016 5:00 AM
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