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5 Simple Steps to Effective Talent Sourcing - Self Management Group - ContactCenterWorld.com Blog

5 Simple Steps to Effective Talent Sourcing

In spite of economic uncertainty, CEOs in almost every industry confirm that the ability to source optimal talent remains a key strategic priority.

Small and medium sized enterprises in particular continue to fuel job growth in North America where business expansion and employee attrition are the main contributors of hiring activity.

Why Is Talent Sourcing So Important?

In the competitive war for talent, employees with the most desired skills have choices. They will leverage their personal network and the Internet to discover your brand and culture even before they decide to apply for a job.

The ability to source a ready supply of qualified people is a huge competitive advantage. It not only ensures the organization can sustain a high performing culture; it comes down to making certain you have available talent for the right role at the right time. Your talent acquisition strategy is, in effect, entirely dependent upon an effective sourcing game plan.

Best in Class Talent Sourcing

Achieving this goal starts with a strong talent-focused culture that prevails across the entire organization. It’s a culture where leaders and employees embrace the importance of acquiring top talent.

To create an effective sourcing process, keep in mind these 5 simple steps:        

1.      Be Innovative!

Progressive organizations have moved away from the “post and pray” approach that yields an avalanche of mostly unqualified candidates.

They now leverage a multi-channel strategy combining a powerful Applicant Tracking System (ATS), proactive networking, and advanced Boolean search techniques with a compelling attraction message to identify the untapped passive candidate market.

The traditional “staffing” team is now being replaced by strategic acquisition and sourcing experts that focus on the emergence of millennial talent and build employment brand communities amplified through social media.

Shifting your organization’s cultural mindset from gatherers to hunters of Talent affords significant control over candidate qualifications and quality.

2.      Write a Compelling Job Description

Contemporary organizations targeting specific generational talent have removed the typical laundry list of required generic skills (i.e. educational and previous work experiences) to specific actions and results, while articulating why their organization is a great place to work.

By focusing on stating the top performance objectives expected in the first 6-12 months, the goal is to define what critical deliverables are desired of a top performer. Articulating this information from the hiring manager’s perspective will also assist the recruiter to gain more understanding of the role they are sourcing.

3.      Employee Referrals Make Great Hires!

It’s no secret employee referrals make excellent hires. They also reduce your cost of hire while encouraging your employees to actively participate in the sourcing process.

A recent study confirmed referral hires perform better than non-referred ones, and have a lower likelihood of voluntary turnover. Leveraging how this predicts performance in your organization can yield a powerful ROI.

4.      Leverage Technology

Automating your sourcing strategy through an ATS with diagnostics enables your people to focus their strategic efforts (and time) on networking for Talent. It can improve the candidate experience by simplifying the application process, complement your brand, and proactively build a database of qualified leads for your current or next hiring cycle.

Application Program Interfaces (API) can integrate with social media sites or aggregators and target the flow of candidates. A centralized process redefines your employment metrics in real time and enhances recruiter efficiency to ensure consistent hiring practices.

5.      Deploy Talent Analytics

Talent analytics enable businesses to make informed talent decisions and predict employee performance while minimizing personal bias.

A client was sourcing a key sales role and leveraged analytics acquired over several years to create a multi-level screening engine by gathering experience, demographic, and location information that statistically predicted performance. A short list of pre-qualified candidates then completed a customized assessment bench-marked to their top sales performers; within 9 months the new recruit exceeded the sales target by 220%.

The company bolstered their confidence in sourcing a qualified pipeline of high performing sales candidates while improving efficiency and complementing other key decision points in their selection process.

An active and integrated sourcing strategy is a key enabler of talent identification. Leveraging the right process and analytics will allow you to take decisive action to proactively source the right talent, creating a compelling competitive advantage.


If you are interested in learning more about prevailing best practices in Talent Sourcing or information on our talent management products or services, please contact us today!

Download our FREE eBook: An Introduction to Selecting Sales Professionals.

Source: https://www.selfmgmt.com/blog/5-simple-steps-to-effective-talent-sourcing/

Publish Date: March 8, 2016 5:00 AM


2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

5.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

6.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

7.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

8.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

9.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

10.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740
 



View more from Self Management Group

Recent Blog Posts:
Positive People = Positive PerformanceAugust 16, 2016 5:00 AM
Succession: Who Is the Best Match for Your Business?May 10, 2016 5:00 AM
5 Simple Steps to Effective Talent SourcingMarch 8, 2016 5:00 AM
The Art and Science of Selecting Sales Professionals (HBR Has It Wrong!)February 24, 2016 5:00 AM
Selecting Salespeople: How to Select and Set Compensation to the Specific Sales PositionFebruary 12, 2016 5:00 AM
How A+ Leaders Leverage Their Top Four StrengthsJanuary 8, 2016 5:00 AM
Did You Just Lose a Great Salesperson and Gain a Bad Sales Manager?November 12, 2015 5:00 AM
30 Questions Suggesting It’s Time for an Employee SurveyOctober 26, 2015 5:00 AM
Dr. Richard Earle Brings Expertise on Stress and Capacity-for-Change to SMGOctober 9, 2015 5:00 AM
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