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How A+ Leaders Leverage Their Top Four Strengths - Self Management Group - ContactCenterWorld.com Blog

How A+ Leaders Leverage Their Top Four Strengths

McKinsey Quarterly [Jan 2015] pinpoints the top four leadership traits which predict 89% of the variance between strong and weak organizations internationally. A+ leaders consistently contribute these four strengths:

  • Strong results orientation
  • Reliance on different viewpoints on a problem
  • Understanding and supporting co-workers in their work challenges and
  • Implementing and managing solutions to ensure their planned results

Click here to see the article, “Decoding leadership: What really matters”.

Acid Test of A+ Leadership: Making Change Successful

Leading the charge in today’s climate of mission-critical corporate change can be a career crowning or a prematurely graying experience. My 20 years of coaching senior executives highlights this as an ever more frequent challenge.

More importantly, Vital Corporation’s self-profiling data from >28,400 executive clients highlights which of their personal traits can become either stumbling blocks or stepping stones in their leading change at full A+ potential.

Underlying these predictive traits, we’ve discovered one trait which sets A+ leaders apart from those “performing at potential”. And I suspect this theme underlies all four of McKinsey’s top leadership traits.

Hallmark Strength that Sets A+ Leaders Apart

To ensure that ambitious, often disruptive changes take root, A+ leaders separate themselves from the pack by their ability to attract and consistently engage results-focused followers. Whatever the size of their egos or of their past achievements, A+ leaders accept and rely on one fact: “Change is as change does … and the people do the doing”.

Virtually every executive knows, intellectually, that leaders need followers. However, for 34% of our executive study group, two sets of factors seem to make putting this insight into action difficult for them. They may know it, but they do it inconsistently; often waking up at 4:30 A.M, still second guessing themselves about “How can I make these changes actually work?”

Evidence-based A+ Leadership Development

When coaching individual executives or designing a boot camp workshop for high-potential leaders, evidence-based diagnostics focus the Vital Corporation approach. Findings from our profiling data base [N = 28,410 Canadian executives] highlight two factors strongly predicting which executives report top quartile [A+] vs. bottom quartile success as evaluated by their peers and their company.

Boxes “A” and “B” above are snapshot summaries of these two predictive factors and of the percentages of executives who report them as stepping stones energizing their day-to-day performance. Box B traits – on-the-job leadership style – clearly impact McKinsey’s effectiveness markers. These “B” traits showcase how this 65% group of A+ executives relate to and are seen by those they lead: as “someone I want to follow”.

More importantly, the Box A traits signal how deeply personal being an A+ leader really is. These four traits summarize what we call their “personal ROI in working life”. Not surprisingly, what they feel “I’m getting back from what I’m putting in at work” flows directly through to outcomes in Boxes “B” and “C”. When personal ROI is a stumbling block, leadership potential is unnecessarily hamstrung. After all, following a low “personal ROI” leader is not attractive to staff.

Getting to the root of this follower challenge with these 35% of executives is typically straightforward:

  1. Leveraging their profile’s strengths, and
  2. Reframing stumbling blocks as opportunities to develop proven insights and skills for building win-win reliance with their staff.

Leveraging full A+ leadership potential depends on insightful front-end diagnostics which a) clarify an evidence-based personalized roadmap for each participant, and then b) deeply motivate and enable them to enjoy working at their full A+ potential.

Source: https://www.selfmgmt.com/blog/how-a-leaders-leverage-their-top-four-strengths/

Publish Date: January 8, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



View more from Self Management Group

Recent Blog Posts:
Positive People = Positive PerformanceAugust 16, 2016 5:00 AM
Succession: Who Is the Best Match for Your Business?May 10, 2016 5:00 AM
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The Art and Science of Selecting Sales Professionals (HBR Has It Wrong!)February 24, 2016 5:00 AM
Selecting Salespeople: How to Select and Set Compensation to the Specific Sales PositionFebruary 12, 2016 5:00 AM
How A+ Leaders Leverage Their Top Four StrengthsJanuary 8, 2016 5:00 AM
Did You Just Lose a Great Salesperson and Gain a Bad Sales Manager?November 12, 2015 5:00 AM
30 Questions Suggesting It’s Time for an Employee SurveyOctober 26, 2015 5:00 AM
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