Some employers use surveys once in a blue moon to see if their people are engaged. Budget spent. Box checked. But if employee surveys are well-developed, with smart analytics, these multi-purpose, diagnostic tools can address many questions and concerns that keep managers awake at night.
Take a gander at our list, below. How many of these questions have been asked by your senior team at one time or another? All of these questions can be answered to some extent by conducting a rigorous and comprehensive employee survey.
We know what some of you are thinking. “Employee surveys are useless.” They sometimes get a bad rap on blogs and LinkedIn posts. Yet, nearly all of the complaints that we’ve seen have to do with bad surveys (the ones that ignore nearly a century of measurement science). We’ll profile the good, the bad, and the ugly surveys in an upcoming blog on the 10 Deadly Sins of Employee Surveys.
But for now, why not really put that survey budget to work for you? What questions do you have?
If you’re asking any of these questions, it’s time to consider an employee survey and get some answers!
>> SMG is launching our new employee survey tool, the Positive Work Inventory®. For a limited time along with standard reporting, we’re offering the PWI with an advanced analytical report at no extra cost! Contact us today to administer the PWI at your workplace.
Publish Date: October 26, 2015 5:00 AM
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
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