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30 Questions Suggesting It’s Time for an Employee Survey - Self Management Group - ContactCenterWorld.com Blog

30 Questions Suggesting It’s Time for an Employee Survey

Some employers use surveys once in a blue moon to see if their people are engaged. Budget spent. Box checked. But if employee surveys are well-developed, with smart analytics, these multi-purpose, diagnostic tools can address many questions and concerns that keep managers awake at night.

Take a gander at our list, below. How many of these questions have been asked by your senior team at one time or another? All of these questions can be answered to some extent by conducting a rigorous and comprehensive employee survey.

We know what some of you are thinking. “Employee surveys are useless.” They sometimes get a bad rap on blogs and LinkedIn posts. Yet, nearly all of the complaints that we’ve seen have to do with bad surveys (the ones that ignore nearly a century of measurement science). We’ll profile the good, the bad, and the ugly surveys in an upcoming blog on the 10 Deadly Sins of Employee Surveys.

But for now, why not really put that survey budget to work for you? What questions do you have?

“How do we….

  1. …use employee perceptions to develop leaders?”
  2. …prioritize the many things that we need to change?”
  3. …engage our people?”
  4. …build deep, emotional commitment to the organization?”
  5. …find out why people are leaving?”
  6. …determine our employer brand for attracting talent?”
  7. …know if people are aligned with the mission, vision, and strategy?”
  8. …get people to give more of themselves (i.e., discretionary effort)?”
  9. …know if our problems start at the top or bottom of the organization?”
  10. …understand our ‘real’ culture or climate, despite what we profess?”
  11. .. identify what’s driving our employee health and disability costs?”
  12. …know if our people are ready for a big change?”
  13. …know if management and front line employees are on the same page?”
  14. …reward people when we can’t pay them more?”
  15. …know what’s causing our morale issues?”
  16. …know if we’re making a difference with our clients (and in the world)?”
  17. …find out whether we need more satisfied, or more engaged employees?”
  18. …select two or three things that could have the biggest impacts?”
  19. .. find employee groups that are most at risk (e.g., stress, burnout)?”
  20. …know if employees connect their jobs to the big picture?”
  21. …determine which departments need the most attention?”
  22. …understand both younger and older workers?”
  23. …know if we have a culture of diversity and inclusion?”
  24. …help our people to deal with job stress?”
  25. …determine if people’s strengths are being fully leveraged?”
  26. …find out what concrete ideas employees have for change?”
  27. …know what our employees really want, as people?”
  28. …understand why some managers are high performers (and how to leverage that)?”
  29. …identify what our people need to do their best work?”
  30. …foster creativity and innovation among our people.”
  31. …get through this blog before our next team meeting (just checking to see if you’re still with us)?”

If you’re asking any of these questions, it’s time to consider an employee survey and get some answers!

>> SMG is launching our new employee survey tool, the Positive Work Inventory®. For a limited time along with standard reporting, we’re offering the PWI with an advanced analytical report at no extra cost! Contact us today to administer the PWI at your workplace.

Source: https://www.selfmgmt.com/blog/30-questions-suggesting-its-time-for-an-employee-survey/

Publish Date: October 26, 2015 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 



View more from Self Management Group

Recent Blog Posts:
Positive People = Positive PerformanceAugust 16, 2016 5:00 AM
Succession: Who Is the Best Match for Your Business?May 10, 2016 5:00 AM
5 Simple Steps to Effective Talent SourcingMarch 8, 2016 5:00 AM
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Selecting Salespeople: How to Select and Set Compensation to the Specific Sales PositionFebruary 12, 2016 5:00 AM
How A+ Leaders Leverage Their Top Four StrengthsJanuary 8, 2016 5:00 AM
Did You Just Lose a Great Salesperson and Gain a Bad Sales Manager?November 12, 2015 5:00 AM
30 Questions Suggesting It’s Time for an Employee SurveyOctober 26, 2015 5:00 AM
Dr. Richard Earle Brings Expertise on Stress and Capacity-for-Change to SMGOctober 9, 2015 5:00 AM
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