Evolving customer behaviors and expectations, combined with the first-time impacts of a global pandemic, forced organizations to accelerate a shift to cloud for better agility, capacity management, security, disaster recovery, customer experience, and data consolidation. But what makes for cloud success? Businesses are wowed by new cloud technologies and quickly deploy them to solve specific issues, yet many end up with more costs and cloud complexity.
Cloud success is less about tools and more about strategy (and more specifically, a partner who ensures your cloud strategy is designed to drive business value). The right provider will act as a partner who works closely with you to support you on the core aspects of your cloud journey. These can include customer journey design (automation, self-service), the agent/employee experience (analytics, workforce engagement), operational intelligence (proactive engagement), contact center optimization (digital customer service), and productivity and cost. All of these things must work effortlessly together for customer service and operational excellence.
Servion’s breadth of technology solutions, capabilities, and expertise uniquely positions us to be able to handle any customer’s specific cloud needs. We help develop the right approach by ensuring clarity on the desired business outcome or end result, and we utilize our industry-leading talent to address customers’ core business issues along the way.
Move to the cloud with confidence. Continue the conversation with Servion’s team of cloud experts.
Publish Date: December 20, 2021 2:20 AM |
3.) | Accordia Solution Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) |
4.) | Adversus Dialer Adverus Dialer Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. |
11.) | Astute Solutions Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
16.) | ContactCenter4ALL CC4Teams Contact Center solutions; that is what we do! So we know, like no other, that integrating natively with Microsoft, making our solution available on the same screen is what your customer contact team needs. CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a complete Omni-ChannelContact Center solution. For example, CC4Teams adds our proprietary drag and drop IVR (no code needed), ad-hoc or scheduled call recording, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers, supervisor functionalities, and skilled based routing directly to Microsoft Teams. The intuitive CC4... (read more) |
17.) | Contaque Contaque VERVE Cloud or On-Premise? Elevate Customer Experience Either Way with Our Contact Center Solutions! |
AI-enabling Your Contact Center is Inevitable. Here Are Two Options from Amazon and Google | January 17, 2022 12:00 PM |
How to adopt the right Cloud Contact Center Solution for your business | January 10, 2022 1:33 AM |
Why Servion for Cloud -- Successful Strategies, Satisfied Customers | December 20, 2021 2:20 AM |
Servion Partners with Genesys to Deliver World-class Contact Center Solutions and Customer Experiences | December 16, 2021 11:12 AM |
Creating a CX Center of Excellence - Their Benefits, Insights, and Examples | December 2, 2021 12:23 AM |
Reevaluating your omnichannel customer experience (CX): What matters most | November 30, 2021 4:25 AM |
How Does the Public Sector Benefit from CCaaS? | November 23, 2021 1:45 AM |
Managed Services for AI: Scale, Protect, and Continuously Improve | November 15, 2021 7:17 AM |
80% of CX leaders believe AI enhances the Contact Center. Here’s how to start benefiting | November 10, 2021 2:44 AM |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall