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Gartner Recognizes Sestek’s Speech-to-Text Technology - Sestek - ContactCenterWorld.com Blog

Gartner Recognizes Sestek’s Speech-to-Text Technology

The world’s leading research and advisory company, Gartner includes Sestek in its Market Guide for Speech-to-Text Solutions, published in April 2020.

Sestek was listed under Broader NLP Suites and Services of the Platform and Services category.  This category covers the vendors who have the most well-developed value-added services and differentiate with speech features, the ability to deliver edge-based models, domain customization, and system integration support. This confirms Sestek’s leading position in the crowded conversational AI market.

Recognition accuracy is among the distinguishing features of Sestek’s Speech-to-Text technology. Offering high accuracy rates in more than 15 languages, including English, Spanish, French, Russian, Turkish, and Arabic, Sestek provides frictionless experiences both for end-users and for business units.

Sestek’s CEO, Professor Levent Arslan, says, “Speech-to-Text is the core technology that empowers our conversational solutions like Conversational IVR, Chatbot, and Speech Analytics. Our vast vertical market experience in financial services, retail, telecom, and healthcare helps us deliver tailor-made projects in a fast and highly accurate manner. We are proud to be recognized as a leading technology provider by Gartner.”

To see the summary of the report, please click here.

Source: https://www.sestek.com/2020/05/gartner-recognizes-sestek-speech-to-text-technology/

Publish Date: May 13, 2020 5:00 AM


2020 Buyers Guide Customer Relationship Management

 
1.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

2.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

3.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

4.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070

5.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 



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Gartner Recognizes Sestek’s Speech-to-Text TechnologyMay 13, 2020 5:00 AM
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