Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

TRAINING IN CONTACT CENTERS

How To Enter the 2020 Members' Choice Awards - For Vendors

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

SESTEK Voice Biometrics Solutions - Sestek - ContactCenterWorld.com Blog

SESTEK Voice Biometrics Solutions

In July’16, SESTEK was mentioned in the DMG report for Voice Biometrics. Let me explain our solutions briefly and describe how we achieve excellence.

What is Voice Biometrics?

Basically, it refers to the verification of the caller’s identity through his/her voice over the course of a natural dialog.

Why is it unique?

Each customer’s voice print is unique. So, our solution contributes to fraud detection and increases the security level. For example, imagine calling your bank as a customer to check your balances. Traditionally, you are asked to enter some passwords/PIN numbers and the call center agent asks you several questions to verify your identity. Along with these traditional security checks, the agent can now verify your identity through your own voice. So, you are double-secured as a customer against fraud.

It saves time (15-30 seconds per call) for the agent in the ID verification process. “Vocal Passphrase” is our sub-product to verify the identity of the caller through his/her voice.

How many authentications did we do?

So far, we did 50M authentications and we grow every day with new customers.

Which fields/sectors can use Voice Biometrics?

High-security demanding sectors (e.g. Finance) are early adopters of our solutions. However, it can be implemented in any area of business. We can easily integrate it with IVR platforms, back-end enterprise systems and databases.

Any Case Studies?

Turkish Telecom is the leading telecom operator in Turkey and our customer since 2011. We shorthened their calls and saved them $400,000 annually. Today, 1 out of every 5 callers uses SESTEK’s vocal passphrase procedure. So far, we have already exceeded 3M voice prints.

How can you implement Voice Biometrics in your business? Let’s think along and find answers together.

Source: http://www.sestek.com/2016/11/sestek-voice-biometrics/

Publish Date: November 8, 2016 5:00 AM


2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 



View more from Sestek

Recent Blog Posts:
Gartner Recognizes Sestek’s Speech-to-Text TechnologyMay 13, 2020 5:00 AM
How does Conversational AI strengthen your business in tough times?May 4, 2020 5:00 AM
AI: The Secret Weapon for HealthcareMarch 28, 2020 5:00 AM
A New World Without Artificial Stereotypes and Biases with Artificial Intelligence: Why Not?February 7, 2020 5:00 AM
What will 2020 bring to conversational AI?January 23, 2020 5:00 AM
Vital Steps To Get The Best Out Of Speech AnalyticsNovember 25, 2019 5:00 AM
Anticipating Customer Intent Better with Predictive AnalyticsOctober 31, 2019 5:00 AM
Boost Call Center Performance with AI and Agent CollaborationAugust 19, 2019 5:00 AM
Using Voice Biometrics in Law Enforcement: Audio ForensicsJanuary 20, 2019 5:00 AM
Engage with Your Customers Smartly: Use the Power of Conversational TechnologiesDecember 4, 2018 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 10125 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =