Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Using Voice Biometrics in Law Enforcement: Audio Forensics - Sestek - ContactCenterWorld.com Blog

Using Voice Biometrics in Law Enforcement: Audio Forensics

When it comes to audio forensics, many of us can easily imagine a scene where some serious-looking guys listen to an audio recording while looking at an audio waveform on a computer screen.

Thanks to increasing media coverage about dramatic court cases and popular fictional entertainment series like Crime Scene Investigation, everybody is now familiar with audio forensics.

What Is Audio Forensics?

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

As a field of forensic science, audio forensics combines audio engineering and digital signature processing techniques to evaluate audio data as part of a legal proceeding or an official investigation.

Before being used as a piece of evidence, audio data is evaluated in terms of its authenticity, any modifications it includes, and its relevance to the goals of the investigation. Audio evidence can be obtained from different resources, such as an acoustical recording system (such as a cockpit voice recorder), a call center recording, a voice mail message, or a surveillance tape acquired during a criminal investigation.

Audio Forensics Tools

Voice is a biometric identifier because, like fingerprints and retinas, each voice is unique to one individual. Therefore, a person’s voice can distinguish her from others, making it possible to identify a person by comparing her voiceprint with the recorded voiceprints of other people.

Audio forensics tools use voice biometrics technology to analyze voice and assist forensics experts in their crime prevention and investigation efforts.

By using these tools, forensics experts can:

  • Determine whether a voice belongs to a specific person
  • Test to see if a recording has been edited or altered
  • Compare a target speaker with a database of possible candidates
  • Accurately match an individual’s identity with the audio evidence content
  • Verify an individual’s identity with an audio recording

Benefits of Forensic Voice Analysis

Accurate Investigation Results

Forensic voice analysis solutions answer law enforcement and crime prevention needs by offering comprehensive forensic audio mining capabilities. These audio forensics tools contribute to securing justice by providing courts with proven biometric identification results.

With advanced voice biometrics features, forensics experts can easily detect samples of speech in an audio recording and identify speakers in just moments, no matter the gender, language, accent, or speech content involved.  These biometrics features include:

  • Speaker identification, which confirms or disproves the identity of an individual by analyzing audio evidence
  • Speech-silence detection, which automatically detects speech or silence in audio samples and labels different sections appropriately as one or the other
  • Formant verification, which allows for one-to-one comparisons of formant distributions of audio recordings
  • Speaker diarization, which differentiates between multiple voices in a single-channel recording of speech
  • Gender identification, which automatically detects the gender of the speaker

Together, these features ensure identity verification with high accuracy.

Faster Investigation

Forensics experts are racing against time, because every moment counts in a criminal investigation.  Forensic voice analysis tools help law enforcement and security experts save essential time in prosecuting suspects.

Audio forensics tools analyze up to hundreds of audio files in just a few minutes. This far outpaces the amount of evidence a human could review in the same amount of time. Users may compare several audio recordings at the same time, including any audio evidence that is relevant to the investigation. Rather than listening to each one individually—which could take hours and hours—users can quickly narrow in on a suspicious individual’s identity in moments.

With fast, visualized voice biometrics, forensic voice analysis tools enable experts to assess audio evidence at a glance. Thus, they can complete voice treatment and speaker identification in record time, saving hours of time that would otherwise be spent listening to recordings in full.

Practical Tool for Experts

Audio forensics tools aid in criminal investigations by providing a fast, simple, and accurate speaker identification process. They ensure easy-to-use and practical audio analysis for forensics experts.

The tools allow experts to organize and refer to any audio files relevant to their investigation. They also offer multiple archiving features that allow users to archive any analyses in case they are needed in the future.

By offering this practical application, audio forensics tools help experts to complete voice treatment easily, saving not only time but also energy. With this minimized workload, experts can give their full attention to the investigations, which will increase their chances of success.

Sestek Forensic Voice Analysis

Sestek Forensic Voice Analysis is a biometric audio forensics solution. The solution analyzes audio evidence accurately by applying voice biometrics technology in a way that makes it easier to work with audio evidence. It assists forensics experts and security organizations complete voice treatment and speaker identification processes accurately.

Thanks to Sestek’s 19 years of experience in the speech technology industry, the solution provides highly accurate and reliable voice analysis results.

To learn more about Sestek Forensic Voice Analysis, please visit our product page.

Source: https://www.sestek.com/2019/01/using-voice-biometrics-in-law-enforcement-audio-forensics/

Publish Date: January 20, 2019


2022 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

5.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

6.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

7.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 



View more from Sestek

Recent Blog Posts:
Employee Experience, Customer Experience, Total Experience: How are They All Connected?May 16, 2022
Speech Analytics Come to Rescue for Better CXApril 13, 2022
Voice: Still the Most Natural, the Most Comfortable and the SafestDecember 20, 2021
From Single-Use Bots to Intelligent One-for-All BotsNovember 11, 2021
Chatbot? Virtual Assistant? Digital Assistant? What’s The Difference?September 21, 2021
The Evolution of Machine Learning: Explainable AIJuly 13, 2021
Making Conversational AI Smarter: 4 Hints to Design an Intelligent Conversational AI SolutionMay 25, 2021
How to Deploy Successful Conversational AI ProjectsApril 1, 2021
Transformation of Driving Experience: Tips for Implementing Conversational AI in Automotive IndustryMarch 9, 2021
The Pillar of a Successful Conversational Journey: Speech RecognitionOctober 10, 2020

CCWorld-TV

CCW TV PROGRAMMING

Centralised Healthcare System Managed By The Contact Center - Assistt (Turkey)
Jul 12

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 790 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =