Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

What is a Chatbot? Why Should You Care? - Sitel - ContactCenterWorld.com Blog

What is a Chatbot? Why Should You Care?

What is a chatbot?

The Oxford dictionary defines a chatbot as “a computer program designed to simulate conversation with human users, especially over the internet.”

It seems like bots are a hot topic these days; but what exactly are bots? First, it’s important to highlight the differences between bots and artificial intelligence (AI). While they function well together, they are two different things.

A bot is a program that interacts automatically with a user…

A coffee machine, for instance, can be a bot. You press a button and it mechanically serves you coffee. In a conversation, live chat, messaging or a social network, bots can answer and converse with human beings. An FAQ is a bot in its most basic form. FAQs lead you through a series of links, you automatically access results.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

But, what’s generating all the hype today is the notion of a bot capable of inserting itself into a conversation - the chatbot. This differentiates it from a simple program of links and results or a from Q&A library. Many research and learning technologies have existed for several decades helping bots learn and perfect their knowledge using databases. Today, the goal is to insert a bot within a conversation while remaining indistinguishable from a human being. In other words, have a bot answer identically, for example, or come up with content relevant to the meaning it has drawn from the user’s sentences.

Artificial intelligence involves everything pertaining to human behavior

Understanding language, the ability to formulate sentences and identifying meaning and emotion through written and oral language are the central elements of artificial intelligence (AI). It also covers image recognition and interpretation: the ability to recognize shapes, colors and so on. Among all the applications of artificial intelligence, the most useful for a bot are those engineered around language: Natural Language Processing which allows a bot to understand the user’s language, and Natural Language Generation through which the bot can express itself. Machine learning is equally instrumental as it ensures a learning process based on a collection of information enriched by various sources through which the bot can gradually self-optimize.

In short, artificial intelligence is a tool that makes a bot more efficient. The bot that has everyone abuzz is a program that is capable of fitting seamlessly into a conversation… and that changes everything.

Source: http://www.sitel.com/blog/what-is-a-chatbot-and-why-you-should-care/

Publish Date: June 21, 2017 5:00 AM


2020 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 



View more from Sitel

Recent Blog Posts:
Acticall Sitel Group Partners with Fonolo to Improve Customer ExperienceDecember 13, 2017 5:00 AM
Acticall Sitel Group Supports Students Around the GlobeNovember 15, 2017 5:00 AM
Three Takeaways from CEM Telecoms North AmericaNovember 1, 2017 5:00 AM
Sitel Work@Home Solutions: A Three-Way Win for Society, Businesses and AssociatesOctober 13, 2017 5:00 AM
Outsourcing Customer Service to the Best Geography, Best ShoreOctober 4, 2017 5:00 AM
Top 2 Takeaways from 2017 CX Change event at Facebook HQ, LondonOctober 2, 2017 5:00 AM
The Social Client, Dial-Once Partner at Oracle Open World 2017September 29, 2017 5:00 AM
Acticall Sitel Group and Whirlpool Partner at Brazil’s CONAREC 2017September 27, 2017 5:00 AM
Welcome to Sitel IndiaSeptember 26, 2017 5:00 AM
Stop Stalling and Start Installing Bots to Ensure a Successful Digital Customer ExperienceJune 28, 2017 5:00 AM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
 1
 1962 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =