Sitel Expands in Varna, Welcomes New Site and New Associates - Sitel - ContactCenterWorld.com Blog
Since Sitel began operations in 1985, the European market has always been a focus and a key area to develop new business. With this in mind, Sitel recently announced the opening of its second customer experience center in Bulgaria. The ceremony was attended by key clients and partners, as well as business and government representatives. Guests included the mayor of Varna, Ivan Portnih, the governor of Varna, Stoyan Pasev, and the executive director of the American Chamber of Commerce in Bulgaria, Valentin Georgiev.
The expansion is the result of Sitel’s hard work and investment in the local economy of more than $2.2 million. Sitel entered the Bulgarian market in 2006 and currently employs nearly 800 customer experience specialists in Sofia. The new site in Varna enables this number to exceed 1,200 by next year.
“I am happy that such a big international investor has chosen Varna for its second location in Bulgaria and that the company will provide new jobs. This investment is a testament to the potential that the city with its young, educated and skilled people is holding. I hope that this will set an example for many other investors to find a good environment for the development of their business in our city,” said Mayor Ivan Portnih at the opening ceremony.
“We are very pleased that Sitel continues its success story in Bulgaria by opening another branch in Varna to create additional qualified customer service jobs in the region. Jobs are key drivers for growth,” said the executive director of the American Chamber of Commerce in Bulgaria, Valentin Georgiev in his address.
“The decision to open another site in Bulgaria is in line with Sitel’s expansion strategy,” said Christian Steinebach, Sitel’s Managing Director, Germany & Eastern Europe. “Sitel’s nearshore team in Sofia is composed of educated, ethical, service-oriented, multicultural and multilingual employees, who have a strong affinity toward European values, products and service expectations, which has been crucial to deliver exceptional experiences to our clients with very competitive costs.”
George Uzunov, Regional Director Germany & Eastern Europe at Sitel, added, “Bulgaria is one of the key nearshore markets in Europe, and more than 700 employees in Sofia are already delivering exceptional results to both. I am sure that our expansion strategy, paired with our focus on quality and experience, will soon deliver exceptional results in Varna as well.” The new site is headed by Dariya Maneva.
Welcome to the Sitel Family, Varna! We’re happy to have you!
Publish Date: September 11, 2015 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
(VIEW OUR PAGE)
Аутсорсинговый контакт-центр ConceptCall| КонцептКолл специализируется на исходящем и входящем телемаркетинге: мы предоставляем услуги по осуществлению холодных звонков и продажи по телефону, проводим...
(VIEW OUR PAGE)
CTI Software is the creator of custom application called Davos, which complements the telephone client solutions with intelligent features such as automated call attendant, call recording and archivin...
View more from Sitel
Recent Blog Posts:
|Acticall Sitel Group Partners with Fonolo to Improve Customer Experience||December 13, 2017 5:00 AM|
|Acticall Sitel Group Supports Students Around the Globe||November 15, 2017 5:00 AM|
|Three Takeaways from CEM Telecoms North America||November 1, 2017 5:00 AM|
|Sitel Work@Home Solutions: A Three-Way Win for Society, Businesses and Associates||October 13, 2017 5:00 AM|
|Outsourcing Customer Service to the Best Geography, Best Shore||October 4, 2017 5:00 AM|
|Top 2 Takeaways from 2017 CX Change event at Facebook HQ, London||October 2, 2017 5:00 AM|
|The Social Client, Dial-Once Partner at Oracle Open World 2017||September 29, 2017 5:00 AM|
|Acticall Sitel Group and Whirlpool Partner at Brazil’s CONAREC 2017||September 27, 2017 5:00 AM|
|Welcome to Sitel India||September 26, 2017 5:00 AM|
|Stop Stalling and Start Installing Bots to Ensure a Successful Digital Customer Experience||June 28, 2017 5:00 AM|