SPOTLIGHT: Executive Leadership Team – PEDRO LOZANO - Sitel - ContactCenterWorld.com Blog
Managing Director, EMEA Pedro joined Sitel in 2001 as Chief Financial Officer for Spain, in which he managed the financial organization. For almost seven years he was responsible for corporate finance, tax and operational finance, accounting and controller functions. From 2009-2011 Pedro was General Manager, Southern EMEA where he had responsibility for financial operations and served Sitel’s local and global clients and market needs. Having been in his current position of Managing Director, EMEA since 2011 Pedro is responsible for Sitel’s contact center services in the EMEA region.
Pedro is multilingual and earned his Bachelor’s Degree in Economics and Business Administration from Universidad Pontificia Comillas in Spain.
PEDRO RECENTLY SHARED HIS INSIGHT ON A FEW KEY QUESTIONS:
What opportunities do you see for Sitel in the next 12 months?
The economic crisis is disappearing in some of the different markets, slowly in some like Italy, France, Portugal or Spain and faster in the UK, Germany and Eastern European countries. Sitel is ready to grow again in EMEA as we’re doing in other regions. The new branding is helping significantly in our approach to new clients and prospects and the offer of new services like Sitel
Intelligent Desktop and Work@Home will also make a difference. We will continue to be strong in our multilingual hubs and look to expand our existing locations (Barcelona, Belgrade, Kingston, Lisbon, Sofia and Warsaw) to new geographies where we can deliver a service of great quality in more than 40 languages.
What makes Sitel different/unique?
Our people. We’re more than peers, we are a family. We suffer when our colleagues in other campaigns, sites or countries are suffering and we all celebrate when our colleagues are succeeding. Being One EMEA in ONE Sitel has been our aim for the past two years and we’ll continue striving to do our best as part of a people-first company.
What does “Experience shared.” mean to you?
It’s what we do every day – using our collective experiences from different places, clients, verticals, languages and cultures. Sharing our expertise with other team members and with our clients is the best way for us to ensure consistency and continue to deliver value. Although it is not always easy to find time for this activity, once you truly understand the value of it you’ll become a promoter of this idea.
Publish Date: June 6, 2015 5:00 AM
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