Associate Spotlight: Sanj Johal - Sitel - ContactCenterWorld.com Blog
Sanj Johal, TRACK OPERATIONS MANAGER – STRATFORD UPON AVON, UNITED KINGDOM
We were lucky enough to catch up with the busy Track Operations Manager, Sanj Johal, who works at our Sitel Stratford upon Avon site. Sanj recently won a phenomenal award from our client showcasing his leadership skills. It was great to have the chance to sit down with Sanj to learn a little about his Sitel journey and the secret of his success.
How he started at Sitel… Sanj joined Sitel in 2010, where he started as an agent. Sanj immediately showed dedication and he soon began mentoring and coaching other agents — always eager to give any support that was needed. After being at Sitel for a year, he quickly progressed and became a Team Manager — managing a team of fourteen people. With Sanj’s expertise, they quickly became one of the highest performing teams.
During his time as Team Manager, Sanj shadowed Gary German and Marc Turner who worked in the operations team for the client. He received great advice and support from both of them, which became very useful when a Track Operations Manager role became available.
Sanj felt he was ready, so he applied for the role and, after completing the interview process, was offered the position. Since 2012, Sanj has been constantly supporting and welcoming new agents.
What he loves about our client and being a Track Operations Manager… The main thing Sanj loves about his role is watching his team progress and learn new things. He likes to see his team happy and smiling. For him, this is rewarding. With his knowledge and experience, he can coach and influence others and show them how to make the most of their potential.
Advice Sanj would give to other associates… The main advice Sanj would give to other associates would be to enjoy learning, be hungry for the role, have the desire to succeed and be self-motivated. Also, don’t be afraid to try something new.
It is important to listen to the Team Managers and take any support and training that is given and apply that knowledge to the role.
Well done, SANJ!
Publish Date: October 16, 2015 5:00 AM
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