With technological advancements, global reach and highly connected customers, companies have turned to business process outsourcing (BPOs) to enhance their customer-care experience. In fact, by 2020, customer experience will overtake price and product as the key-brand differentiator (source: Walker).
The business process outsourcing industry has evolved with companies looking for ways to drive transformational change and improve business results. To meet growing demands, Sitel has five delivery capabilities:
Do your customers need assistance at times you can’t provide? Are you equipped to handle planned and unplanned peaks or seasonality? Do you require agents who speak multiple languages? Customers may want a service that current resources can’t provide, which can lead to poor customer experiences and profit loss.
Our global strength and capabilities allow us to provide you with the right customer care to meet your company’s demands. Contact us today to discuss your options.
Publish Date: October 4, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
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