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Success! A Large Call Center Improves Customer Satisfaction - Snowfly - ContactCenterWorld.com Blog

Success! A Large Call Center Improves Customer Satisfaction


A U.S.-based call center who handled calls for an international, high-profile retail client was looking for something “outside the box” to increase customer satisfaction, so it approached Snowfly. This call center tasked Snowfly with developing, implementing, and supporting a cutting-edge employee incentive program. Its purpose? To motivate agents to better handle calls and improve their customer satisfaction (CSAT) scores. Download PDF of Complete Article

Source: http://snowfly.com/2015/10/improve-customer-satisfaction/

Publish Date: October 16, 2015 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

4.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 



View more from Snowfly

Recent Blog Posts:
Why is your company called “Snowfly”?April 25, 2016 5:00 AM
Success! A Large Call Center Improves Customer SatisfactionOctober 16, 2015 5:00 AM
Study shows how employee engagement improves the bottom line.June 8, 2015 5:00 AM
Improve Call Center Agent RetentionMay 25, 2015 5:00 AM
Do’s and Don’t for Successful Employee Incentives ProgramsApril 30, 2015 5:00 AM
Rewarding in an Age-Diverse Workforce article in Contact Center PipelineMarch 10, 2015 5:00 AM
New Years Resolutions: The Cowboy CodeFebruary 19, 2015 5:00 AM
Snowfly Featured in Wyoming Business ReportJanuary 22, 2015 5:00 AM
Snowfly Featured in Wyoming Business ReportNovember 28, 2014 5:00 AM
Lack of Employee Recognition is a HUGE Problem in Today’s WorkplaceOctober 27, 2014 5:00 AM

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