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Never Miss an On-Call Alert with New Automated Dispatching - Specialty Answering Service - ContactCenterWorld.com Blog

Never Miss an On-Call Alert with New Automated Dispatching

If you are an emergency services business, your business is always on. Instant and accurate on-call emergency dispatching is essential so you can take the right action, when seconds matter.

Since we started answering business phones, Specialty Answering Service has been dedicated to rapid, reliable emergency dispatching - so businesses like yours can stay ahead of problems. When a customer reaches out for help, it’s critical they are heard. Faster resolutions means happier customers, and happier customers grow businesses.

Enter automated dispatching. For businesses that need to be available for their callers around the clock in case of an emergency, like restoration contractors or medical offices for example, having a reliable on-call system is paramount. For the past 20 years, SAS has been dedicated to providing the best answering service in the industry for businesses of all shapes and sizes. That means taking the services that we offer, and building up bigger and better than before. So we built our automated dispatching system.


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With automated dispatching, we can deliver messages instantly to your on-call staff the moment the call ends, and we can do it along the communication channels that works best for your team. These improvements to our traditional live operator dispatching model give businesses a more comprehensive and cost effective way to receive emergency communication - and this system works right alongside our live operator answering service.

Here’s how you can use our fully automated dispatching to receive your urgent messages.

Use automated on-call dispatching with live operator answering services

Automated dispatching works alongside our live operator telephone answering service, allowing you to take advantage of live agents answering the phone and automated technology to make sure you received the message. As a 24/7 live answering service, we love hearing the voices of real humans more than most. However, when it comes to emergencies, there can be little room for error. By switching to a fully automated reach on-call set-up, our system can take care of dispatching urgent messages, and agents can spend more time focusing on answering your calls properly.

Pay nothing - automated dispatching is a free service

If you are using live operator dispatching, you are paying a per minute rate for our answering service agents to dial your staff. If your staff doesn’t answer, the agents will set the next call to dial out. This cycle keeps running until your dial outs are exhausted, or until the agents reach your staff. All of this is billable time under your per minute rate and can get expensive depending on your dial out settings.

Our automated dispatching is a free service. Switching to our automated on-call system is a great way to lower your monthly answering service bill, which means you can spend it on more important things (like that new coffee machine you’ve been pining over). With live agents are taken out of the mix, and the automated system is responsible for reaching out, then that means no extra charges.

Choose your preferred method of communication

We offer 3 different ways your on-call staff can receive their messages after the call. Some businesses prefer a phone call from their service when emergencies arise, and others are fine with their staff receiving a text with the caller’s information. SAS offers flexibility when it comes to choosing your urgent message delivery method. Options include:

  • Recording: In the recording option, the system will call all numbers in your schedule with an audio message saying: “You have a new automated on call notification from SAS. Please press 1 to accept the message.” If the first recipient presses 1, the system will play the full audio recording of the call for them. If there is no keypress, the system will continue to call in accordance with the dialing rules you’ve set.
  • Text to Speech (TTS): In the Text to Speech, or TTS option, the system will call all numbers in your schedule with an audio message saying , “You have a new automated on-call notification from SAS. Please press 1 to accept the message.” If the recipient presses 1, the Text to Speech system will read the message that you have created in your client portal.
  • SMS: In the SMS, or texting option, a text message is sent to all numbers in your schedule at the same time. The message will say: “A new urgent message has been created. Reply with ‘OK’ to accept.” Once accepted, the system will relay the custom text message that you have created in your client portal.

Maximize accountability with your on-call staff

Our on-call log can help you learn more about how your staff is dealing with emergency messages. If you are on our Flex platform. you can track dial out or SMS attempts, time between dial outs, which on-call staff member accepted the message, which ones didn’t, and more. Each attempt we make to reach your on-call is logged so you get up to the second intelligence on how your on-call staff is performing after hours.

Reach the right people

Ensure that emergency messages and issues are always sent to the right people with our powerful scheduling system. Whether your schedule changes once a month or 3 times a day, like our live agent system, our automated on-call system is completely customizable. If your on-call schedule rarely changes, or if your on-call schedule changes weekly, daily, or even hourly - create the schedule to match your business model so your staff members are getting notified and taking action immediately.

Add and schedule groups of staff members who will remain on-call in 24-hour increments, or schedule individual or groups of on-call employees to rotate every hour. And, with an easy to use interface, we’ve made managing your on-call simple.

Start using automated dispatch today

Our automated on-call dispatching is the easiest, most reliable, and most affordable way to make sure your urgent messages are reaching toe right responder immediately.

If you’re using any type of emergency on-call dispatching and you’re on our Flex platform, you already have access to and are using this system. If you’re on one of our legacy systems, please contact Specialty Answering Service support to make this available in your account for free.

Source: https://www.specialtyansweringservice.net/new-automated-dispatch-system/

Publish Date: October 21, 2021


2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from Specialty Answering Service

Recent Blog Posts:
5 Ways Super Heroes Use Hotline ProvidersNovember 16, 2021
SAS November 2021 Release Notes – Revised Agent View, New SMS App, And More!November 6, 2021
Never Miss an On-Call Alert with New Automated DispatchingOctober 21, 2021
Why Amazing Customer Service is Essential During a CrisisJuly 14, 2020
18 First Responder Freebies During the COVID-19 PandemicMay 6, 2020
How COVID-19 Has Impacted Call Volume for Small Businesses – Multiple Industry AnalysisMay 5, 2020
5 Ways an Answering Service Can Help Reduce Your Small Business ExpensesApril 28, 2020

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