18 First Responder Freebies During the COVID-19 Pandemic

First responders, the world salutes you! If you are on the frontlines of the COVID-19 battleground, there are all kinds of places that want to show their gratitude. We’ve put together a list of some of the freebies that you can get your sanitized, gloved hands on as a thank you for all that you do!

Food Freebies

1. Krispy Kreme is also providing free dozens of their famous Original Glazed® Doughnuts on Mondays through Nurses’ Week, which ends on May 12th.
2. How about some coffee with those donuts? Wawa is offering free coffee of any size for healthcare workers and first responders until this crisis is averted.
3. And they’re not the only ones! Through June 1st, head to a Sheetz near you and enjoy free coffee for frontline workers.
4. Starbucks is serving up free tall brewed (hot or iced) coffees to first responders and front-line healthcare workers through the end of May!
5. Free Snickers? Hangry, be gone! Nurses and other essential workers can get a Snickers bar, on the house. Just sign up for your e-gift card and redeem it at Walmart.
6. If you’re a hospital worker who lives near Nando’s, get yourself some free peri-peri chicken takeout. The chain is giving out 50 free meals daily at every Nando’s in North America through May 17th.

Shoes & Apparel Freebies

7. Crocs is giving out free shoes daily! If you’re a healthcare worker, check out their site and enter to snag a pair.
8. Comfy scrubs. Check. Frontline medical professionals can head to Barco Uniforms and submit a request for free scrubs for as long as the COVID-19 crisis lasts. They’re donating 10,000 per month!

Travel Industry Freebies

9. Driving around Southern California? Honda is giving away free gas for healthcare workers through May 12th! Find out more about where and when here.
10. Are you a medical volunteer and need to get to Georgia, Louisiana, or Michigan to offer your services to hospitals that need your help? Fly free on Delta Airlines.
11. If you have to travel, you might as well get free parking out of it. Thanks to The Parking Spot, essential healthcare workers will enjoy free airport parking at any of their facilities through May 12th.

Family & Mental Healthcare Resources

12. Who takes care of first responders’ families when they’re taking care of us? Care.com can help. You’ll be able to find, manage, and pay for caregivers for your children, seniors, and pets. Access their premium services free for 30 days.
13. Frontline professionals can’t get through this pandemic alone, and Talkspace is equal to the task. They are offering 1 free month of counseling via text, audio and video calls with a licensed therapist using their Unlimited Messaging Plus plan.
14. Maybe you know that it’s time to talk to someone, but you would rather remain anonymous. Through NurseGroups.org, you can “meet” with other nurses to talk about the challenges that you’re facing, and the best part is that it’s both free and confidential.

Techy Freebies

15. Newsflash. There’s a cell phone network specifically built for first responders. FirstNet, part of the AT&T network, is offering 3 months of free wireless service to COVID-19 first responders. Not only that but becoming a new FirstNet customer gets you a $200 activation credit on a Mobile-Responder plan!
16. The American Nurses Association’s free webinar is titled Be Confident Protecting Yourself and Providing the Best Care to Your Patients during this COVID-19 Pandemic.
17. A free course on COVID-19 Pulmonary, ARDS and Ventilator Resources is offered by the American Association of Critical Care Nurses.
18. Osmosis.org has a bunch of online resources. From What You Need to Know to Guided Meditation to Yoga, it’s worth checking out. And, if you sign their #Raisethline pledge, you’ll get 3 free weeks of Osmosis Prime!

Source: https://www.specialtyansweringservice.net/18-first-responder-freebies-during-the-covid-19-pandemi/

2021 Buyers Guide

Get Listed

Remote Agent Solutions

 

1.)	3Fiftynine Branches Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore. https://www.3fiftynine.nl/en/solutions/branches

2.)

Amtelco Web Agent Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station. https://callcenter.amtelco.com/solutions/remote-call-center-software

3.)

Centrical Centrical Business Continuity & Remote Work Solutions Centrical Solutions Help Sustain Business Continuity, Keep Employees Engaged and Connected During COVID-19 In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to Keep calm and keep working remotely. We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you: Reduce anxiety and isolation The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica... (read more)Centrical Solutions Help Sustain Business Continuity, Keep Employees Engaged and Connected During COVID-19 In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to Keep calm and keep working remotely. We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you: Reduce anxiety and isolation The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communications that ensures employees don’t just click-through updates, but, read, acknowledge, and apply them. • Send personalized, segmented, and classified updates on any device • Set daily goals with real-time tracking and achievement recognition • Enable real-time, bi-directional, closed-loop communications allowing managers to track voice-of-the-employee, performance issues, and gaps Adapt to a rapidly changing world Equip and empower your workforce to perform in the volatile business environment we’re all facing. Quickly reskill and transition to new roles demanded by this situation. Shift employee focus to new goals. Enable team leaders to connect and manage with employees anytime, anywhere. • Create fast-track, on-the-job retraining programs • Adjust employee goals and KPIs on the fly • Create short-term challenges and opportunities for rewards Keep doing what needs to get done Speed-up or transition in-class learning and onboarding to remote digital training and provide employees with continuous visibility on their performance and goals. Centrical comes with all you need during a crisis to minimize business disruption. • Ensure knowledge retention with AI-optimized microlearning • Keep employees on target with real-time performance tracking • Adapt and shorten training plans with personalized, structured or unstructured, mobile-friendly, gamified learning tools PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK) https://centrical.com/solutions/solutions-by-use-case-2/keep-employees-engaged-and-connected-during-covid-19/

4.)

Cloud IT Services GmbH Dialfire Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen. You can see the full list of features here: https://www.dialfire.com/info/features

5.)

Consilium Software Consilium UniAgent™ Mobile As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU... (read more)As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CUMA) or Cisco Extend and Connect (Cisco CUCM feature). Several Organizations Worldwide are using UniAgent Mobile for their Work-from-Agents to effectively manage their Contact Center Operations remotely resulting in Enhanced Customer Experience (CX). In most situations Work-from-Home agents can be Onboarded in less than 24 hours and made fully operational using UniAgent™ Mobile. • WFH alternative to Cisco Finesse Agent Desktop / CTIOS - allow agents to perform work without VPN • Supports Android and iOS Mobile devices • Runs inside Google Chrome or Firefox mobile browser - leverages HTTPS security, browser security and encryption • Agent Call Controls Consult, Transfer and Conference are available for efficient Call Handling • Pair with Cisco Mobile Agent (CCE) or with Cisco Extend & Connect (for CCX) to use PSTN for voice • Cisco outbound Dialer (Progressive, Predictive, Preview and Direct Preview) Modes are supported • Low implementation cost and option to choose from minimum subscription period of 1 month • Seamless integration with CRM and other 3rd party applications • Responsive UI which can run equally well across Mobile phones, Tablets and Desktops. • Supports Post Call Wrap Up Codes/ Scheduled Call Backs PH: (+61) 406 501 368 https://consiliuminc.com/product/UniAgent-crm-cti-connector

6.)

Dalbar Inc. CXA iCoach As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location. PH: 617-723-6400 https://www.dalbar.com/ProductsAndServices/ContactCenterSolutions/6

7.)

Eckoh CallGuard Remote A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems. CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective. PH: 01442 458300 https://www.eckoh.com/secure-payment-services/contact-centre-payments/remote-contact-centre-payments

8.)

Happitu Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT! Try it free for 45 days! PH: 833-427-7488 https://happitu.com

9.)

MattsenKumar LLC Virtual Contact Center Solutions Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base. PH: +91 99026 10044 https://www.mattsenkumar.com/our-services/contact-center-services/virtual-contact-center-services/

10.)

MFE International Oracle LIVE Experience Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience. https://mfe.com.sg/live/

11.)

Nuxiba Technologies CenterWare Maintain your business operation from anywhere, even if your agents are at different locations! Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation. Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support. Easy setup and usage, request a quote or schedule a live demo today! http://descarga.nuxiba.com/remote-contact-center-covid-usa

12.)

Orion Learning Services Inc. Learning & Development Learning & Development - For Remote Workers Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally. PH: 1-416-992-5158 https://learning.orionlms.com/

13.)

Vads VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive. PH: 0217991445 https://www.vads.co.id/

14.)

Teckinfo Solutions Pvt. Ltd. InterDialog UCCS InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office. https://www.teckinfo.com/work-from-home/remote-agent-contact-center-software.php

 

View more from Specialty Answering Service

Recent Blog Posts:

Why Amazing Customer Service is Essential During a Crisis	July 14, 2020
18 First Responder Freebies During the COVID-19 Pandemic	May 6, 2020
How COVID-19 Has Impacted Call Volume for Small Businesses – Multiple Industry Analysis	May 5, 2020
5 Ways an Answering Service Can Help Reduce Your Small Business Expenses	April 28, 2020