Call Recording Software Infographic - Specialty Answering Service - ContactCenterWorld.com Blog
You know the phrase. “For quality assurance, your call may be monitored or recorded.” Those words ring out millions of times a day as consumers contact businesses for customer service and support. But how about this – call recording started out in the air traffic control industry after the invention of magnetic tape. Who knew!
Today, call recording is a hugely important piece of the compliance puzzle, especially for industries that are extremely regulated, such as finance and insurance. And call recording in telephone answering services is a great way to check up on agents and evaluate their performance, while simultaneously providing the call center with a legal buffer.
Here’s an infographic we put together to help you learn about the basics of call recording software.
Read our extended resource to learn more about the history of call recording and the answering service industry.
If you’re writing about call recording software on your own website, please copy the code below to use this infographic:
Publish Date: November 2, 2017 5:00 AM
|All Suppliers||Get Listed|
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Interactions’ Virtual Assistant is revolutionizing voice automation for customer care. Our conversational technology enables customers to quickly and easily accomplish more in self-service. Through un...
KM² Solutions is a nearshore company that provides value to our clients by delivering reliable, effective and best-in-class Call Center and Risk Management Solutions supporting a variety of industry v...
View more from Specialty Answering Service
Recent Blog Posts:
|Call Recording Software Infographic||November 2, 2017 5:00 AM|
|6 Reasons Why Your Answering Service Should Be Recording Calls||October 30, 2017 5:00 AM|
|How an answering service can save your business tons of money.||September 27, 2017 5:00 AM|
|If Disaster Strikes, Will Your Answering Service Be Ready?||September 12, 2017 5:00 AM|
|Introducing the SAS Call Center Survey App||September 5, 2017 5:00 AM|
|Infographic: Interactive Voice Response – A Call Center’s Best Friend||August 30, 2017 5:00 AM|
|The Ultimate Answering Service Pricing Guide||August 28, 2017 5:00 AM|
|14 Medical Answering Service Must Haves||June 13, 2017 5:00 AM|
|Infographic: How Answering Services Use DNIS||May 24, 2017 5:00 AM|
|Do robots make good receptionists?||April 13, 2017 5:00 AM|