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5 Ways an Answering Service Can Help Reduce Your Small Business Expenses - Specialty Answering Service - ContactCenterWorld.com Blog

5 Ways an Answering Service Can Help Reduce Your Small Business Expenses

Owning a business is an expensive endeavor. When it comes to making the business run smoothly, there are so many factors to take into consideration that it can all get incredibly overwhelming, especially for those just starting out. From manufacturing and distribution costs to rental space to computers, phones and Internet, the bills just keep adding up.

Savvy business owners are always looking for ways to minimize their expenditures while still getting the most out of their investments. And, one of the handiest tools a business can have in its toolbox is an answering service. Live answering services offer a ton of benefits at a fantastic value, all without sacrificing the services or quality you need to make your small business successful. In the unforeseen economic downturn brought on by COVID-19, it’s more important than ever to manage your budget wisely and stabilize inbound revenue. Here’s how an answering service can help.

#1. Act as a buffer for down-staffing

As of March 2020, the salary for a receptionist can range anywhere between $30,000 and $40,000 per year. But the true cost of an employee is much greater than salary alone. Medical and dental insurance, 401(k), paid time-off, pension, social security, disability, etc. all add up, significantly raising your baseline expenses. If you are among the many who have had to temporarily down-staff or let people go entirely, you’ll need to think about how to manage the workload with less workers.

With wages and employee benefits no longer debiting your account, you’ll be able to devote a portion of that savings towards a professional virtual receptionist. Utilizing an answering service will allow you to keep costs at a minimum while ensuring that every customer receives the assistance they need. Depending on the amount of call volume your business receives, you may be able to pay as little as $1/day to have your calls answered by not one or two, but a whole office of agents.

#2. Provide round-the-clock availability

If you are one of the lucky business owners who was able to retain your staff during the course of this pandemic, then you may have been able to do so only by cutting employees’ hours. Even if you still have coverage 40 hours a week, what happens during the other 128 hours when calls are still coming in?

If your back up plan is to send calls to voicemail like many small businesses, then you’re kissing valuable leads goodbye. Did you know that 8 out of 10 callers will hang up if they reach voicemail? That means 80% of business opportunities are passing you by and going right into the sales funnel of your competitors. 24-hour answering services don’t ever clock out. They are available anytime you need them, whether it’s at 2 AM on a holiday weekend or smack dab in the middle of your work day - pandemic or no pandemic.

#3. Make staffing as easy as signing up for service

Once the COVID-climate clears, you may come to the conclusion that rehiring former workers will not be feasible for some time. It’s also possible that the people you would like to rehire were forced to find alternative avenues of employment to maintain their quality of life. Normally, there is a lot of time, money, and investment put into finding the right employee. On average, it takes about 42 days to select a candidate to hire and fill the position.

All things considered, there’s a lot that goes into recruitment, including taking into account that the newbie may not work out. Should that occur, which so often does, the process then restarts and the investments must be made again. Outsourcing to an answering service eliminates recruiting, hiring and training new employees. Answering service agents are already trained and ready to field calls on your business’s behalf. What’s more, they are fully set up with all the hardware and software necessary to do the job.

#4. Retain your competitive edge and ROI

So much goes into making your phone ring and obtaining leads: thousands spent on SEO and advertisements, hours spent on cold calling or door-to-door outreach. As a small business owner, you give everything you can to cultivate success for your company. Then, imagine living through a global pandemic and watching all that hard work fall by the wayside. Well, you can skip the imagination part - the novel coronavirus fallout is everyone’s new normal. And having an answering service in place will ensure that your considerable efforts are not lost.

Since most callers prefer to speak to a live person, giving them a consistent point of contact during these uncertain times offers an edge over your competition. The more calls your virtual support staff answers, the more opportunities there are for growth and ROI maximization.

#5. Maintain balance

Owning and operating a business warrants an abundance of expenses, not all of which are monetary. There’s a huge expenditure of blood, sweat, and tears, as they say. Over time, the resulting stress and fatigue can lead to serious health problems. And that’s under normal circumstances. Add COVID-19 into the mix, and you’re looking at a flood of physical and mental distress that must not be ignored. With an answering service there to unburden you, you’ll be in a better position to balance work and leisure without skipping a beat.

Yes, work is how you can afford to live. But if there is anything that the coronavirus has taught us, it’s that living to work pales in comparison to the importance of spending precious moments with family and friends, and taking time to foster your own physical, emotional, and mental well-being. An answering service is a reliable shoulder to lean on, whenever you need one.

No matter what kind of business you run, expenses are never-ending. As we all adjust to the current economic climate, we need to be mindful of how much is going out even more than on how much is coming back in. Partnering with an answering service is a worthwhile investment that will offer efficient and professional services, whether you sign up for a free trial just to help you hurdle the pandemic, or you reap the benefits well into your COVID-free future.

Source: https://www.specialtyansweringservice.net/5-ways-an-answering-service-can-help-reduce-your-small-business-expenses/

Publish Date: April 28, 2020 5:00 AM


2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 



View more from Specialty Answering Service

Recent Blog Posts:
Why Amazing Customer Service is Essential During a CrisisJuly 14, 2020 5:00 AM
18 First Responder Freebies During the COVID-19 PandemicMay 6, 2020 5:00 AM
How COVID-19 Has Impacted Call Volume for Small Businesses – Multiple Industry AnalysisMay 5, 2020 5:00 AM
5 Ways an Answering Service Can Help Reduce Your Small Business ExpensesApril 28, 2020 5:00 AM

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